SugarbabycareReviews of sugarbabycare.co

They sent my order to the wrong address and I am unable to get anyone of the phone or e mail to fix the situation. Very frustrated

Beware! Scammers! Good luck cancelling your subscription. I’ve been trying for months and they keep telling me it’s cancelled then charging me and sending me more product I did not order! When I demand confirmation of the cancellation, they hang up in my face. Beware!

I ordered the Glow wash and pads after seeing advertisements on Facebook. A month later I automatically received a withdrawal from my bank account and another order. I attempted to call and email with no response. Once I finally got an email response I was informed that I was locked in a subscription that couldn’t be cancelled.

If you accidentally do a subscription then you are TRAPPED. You cannot cancel it, if you call the company nobody will pick up the phone or return your calls. If you email them nobody will respond to your emails. Do not order from them EVER or you will be forced to block them form you credit card and get a new card just for the orders to stop.

If I could leave negative stars, I would. I have emailed this company 3 times to cancel my “subscription” (should be called Holding Customers Hostage). Cancelling on their website is impossible. They keep sending me bottles of their watered down “cleanser”. Do NOT DO BUSINESS WITH THIS COMPANY.

I was under the impression that I was no longer subscribed to this product. I do not need them anymore. I have been trying to get in contact with a representative regarding this. I've messaged their business IG as well as left comments. I am still being charged for something I have canceled when I was at my 3rd shipment. I emailed the so-called customer service email with no response. They're still siphoning money from my account. This is ABSOLUTELY A SCAM.

I ordered from this company and was satisfies with the product and service they asked for a review I gave a nice review no problem. But now I ordered again un October and was enrolled in autopayment I did not agree to and no one has responded or helped me cancel no answering the phone no return of emails and nowthey just took out a second payment … very disappoint they set me up

BUYERS BEWARE! I ordered from them in the past without issue until recently. In November, I placed an order and it appears it was through this order that I was subscribed into automatic refills. On 12/1/25, at 1am EST, I received an email from them - an order confirmation. I have never subscribed to auto-refills before. It seems that they now have it so that when you click on the product, the refills subscription is selected already by default ("Save 10% More With Automatic Refills! Zero Commitment, Cancel Anytime"). Even when you refresh the page after unselecting it, it reselects! So if you need to refresh the page and you don't notice this, you will end up with a subscription you don't want. I can't reach anyone from customer service! As soon as I saw that email, that same day, I called left voicemails, emails, messaged through Instagram, all while I was waiting for someone to connect with me via their live chat. I spent ALL DAY trying to reach them to cancel the order AND the subscription BEFORE IT SHIPPED. No one is available by phone, chat, email or social media! No one has gotten back to me. This has been incredibly time-consuming and frustrating! I have had to change my debit card to prevent further charges because banks can't complete a Stop Payment Order on debit transactions. And I now have to dispute this Dec 1st charge. ALL BECAUSE CUSTOMER SERVICE IS UNAVAILABLE to cancel this. I received a confirmation email this morning 12/3/25 at 9AM EST that it shipped. In the email it states "If you have any questions, reply to this email or contact us at {TP won't let me put their email address here}". When I hit reply to the email asking that they contact me about cancellation, I get this message "Your message wasn't delivered to {TP won't let me put their email address here} because the address couldn't be found, or is unable to receive mail." I have tried both emails that they have to no avail. This practice is problematic and borderline predatory. No company is entitled to a customer's money. It should not be by default that the subscription is selected and so a customer has to opt-out if they don't want it. This company has never marketed itself as a subscription-based company. And if this is now the case, this change needs to be CLEARLY marketed to the consumer. I will no longer be shopping from sugarbabycare. The quality of service is garbage.