Suddenlink CommunicationsReviews of suddenlink.net

If there was a -star rating i'd have put that. I have no idea how this company corners the market in mammoth. ANY provider would knock suddenlink out of the park if they came in and provided any amount of service for mammoth. #verizon ! Removing their service is nearly impossible and having their service is a waste of money and causes STRESS bc they're so inept. You will jump through hoops to just talk to someone and if it's about your bill FORGET IT ! they will steal your money in a heartbeat and you'll never get anything for it. Seriously if you can, use a dish or anything but Suddenlink. If corruption had a name it would be Suddenlink.

Worst internet service and provider I’ve ever encountered. If you have a choice in who your provider is I would not go with sudden link. They over charge. And good luck Getting them on the phone. 3-hrs total hold Time. No joke then they will put you on hold and then hang up, they have your phone Number and they don’t call back when cut off. So you spend another hour on trying to Get them back on the phone. Just to be Told there’s nothing they can do. So they give you a direct number to there sales Retention team. And guess what it just puts you back into the switch board for another One hr wait. Thanks for reading post

Suddenlink/ Altice has the worst customer service of any company that I have dealt with! Trying to do something as trivial as reporting a service issue becomes a big production. One chat rep attempts to help me and fails, so I get another rep and he cannot even find my account (even though the rep 20 minutes earlier had no issues). I find out 3 years later (after internet speed upgrade) that the mbps speed that I was quoted and was paying for, was much, much less than I was being told. It was a repair person with Suddenlink who tells me that I am being ripped off. I call customer service numerous times to get some explanation of how and why I was paying for higher mbps speed than I was actually receiving, and was basically told that it was my fault for not learning this sooner. No rep would help me! Suddenlink/ Altice is the only high speed internet provider in my area, I would be thrilled beyond belief if another high speed internet company would take up residence in my area!!! Suddenlink customer service sucks, their prices are unbelievably high, their internet service goes out constantly, they do not help you in any way what so ever when asked, etc. I should be getting free internet for a while due to them quoting me one price for a certain mbps speed and them providing me a completely different, much lower speed mbps and still charging me for the "fastest speed pkg". I truly dislike this company and would go to another provider in a heart beat if there was one!

This company is PATHETIC!!!!!!! For years I put up with blackouts, pixels on my Tv, technicians unable to fix things, slow internet and EVER INCREASING RATES-----ALWAYS!!!!! But NO increase in quality or customer service!!! Before I decided switch to another company I called customer service and asked for assistance and she informed me that there was nothing that she could do to help me. I informed her that I was probably going to start looking for another cable/internet provider and she said NOTHING!! I then told her that when I disconnect my service if I could just do that online----but she said "no", you have to call this number and we will help you with that. So I signed up with another provider and I called back to cancel my service. Now I get a lady who is doesnt want me to change services so she is making me all of these sweet deals----and I tell her that the other cable company was installing their cable as we speak, so I told her that I was not interested. She then passed me on to another person who did the same thing---even offering me better deals than the lady did. I told him the same thing. If these people cared enough to help me when I first called---ALL OF THIS HEADACHE could have prevented!!!!!!! BUT THAT IS NOT THE END OF IT!!!! I go to the local store here in Midland, texas-------in the Midland Park Mall and try to drop off equipment but the people THERE tell me that they are not accepting THEIR OWN EQUIPMENT????!!!!! That I have to FED-EX their equipment to them instead of dropping it off in their store------and i was right there IN THEIR STORE!!!!! WHAT STUPIDITY!!!!!!! DO NOT USE SUDDENLINK!!!!!!!!!

Worst customer service I have ever experienced.

They have no idea what they are doing. They took off the wrong tivo box been without cable all day and last night. Been charged for three minis for a year if not longer never had three that was what he was suppose to take off. The loyalty people never call you back. Their service is expensive and terrible!!!!!

Suddenlinks Christmas gift to my family was to block our internet due to being late paying the bill, then after we paid it 5 minutes after it being blocked, they left us without internet for 2 days so far telling us the only option is to pay for a service tech to come out. Supposedly the problem is on my end, even though they blocked the internet (while still billing us while not being able to access internet) and I reset the router 20+ times so far and factory reset the router. The router tells me there is no internet signal coming from the cable. But I should pay the tech to come out when Suddenlink is not sending internet to my home?

Lie after lie after lie from customer service. Internet goes out phone goes out. Finally got Internet working but phone was out for two weeks. Customer service people apparently were former scam artists. Ever since Altice took over, service and customer service have plummeted to A bottomless pit. Tired of their lies. A totally untrustworthy company for sure with prices that are ridiculous.