Suddenlink CommunicationsReviews of suddenlink.net

Back in March I contacted Suddenlink by phone. The internet was working poorly and I needed a stronger connection to work from home. I upgraded to a bigger plan. They told me that HBO Max comes free with my plan. I told him that I don’t watch TV programs and I don’t even own a TV. It’s a no thanks I don’t want it. They insisted I get it because it’s free to me and no charge. I told him again that I don’t want it. They left it on my bill and it showed up as a six-month offer. Of course for free because they never mentioned any charge. Time goes by and today I noticed that my bill is $15 over the past few months. I tried to log into my account through the phone but I can’t because they changed their name to optimum. I had to create a whole new different login because they changed their company name. I guess because they tarnished the last one. I finally log in and all I get is a blue screen. Yes their technology sucks. I can’t even see any of my information on my phone. So I get on my computer and finally pull up my bill to see that yes I am being charge $14.99 /month for HBO that I never wanted and I never used. I finally get a rep on the phone. He says he will remove it from my upcoming bill but he can’t refund me for the other months. I asked him why and his response was that no one on the phones can access prior payments. There’s nothing they can do because they are all automatic. So I guess that means that if you’re ever i over charged you can’t get your money back through them. At least they could give me a credit for the overcharge on the new bill but he refused. I got pretty angry because I feel like they scammed me giving me something that I didn’t want in the first place and telling me it’s free only to get charge me at later time with no notice. I called him a scammer and he got very angry with me and started yelling at me saying that I’m getting a warning. Excuse me? But am I a child!? And yeah good luck getting any respect after shouting at me. I hope this dude finds a different job because obviously customer service is too tough for him to handle. I had to contact my creditor to file a fraud charge against them. I will be getting my money back through them so no problem but I can’t believe that they are allowed to operate this way. I also can’t believe that I was treated like a child on the phone. I will be reporting this scheme to the Attorney General. They actually want our input on this company. Google it! Oh and the funny thing is I didn’t even get the service for six months free at about 4 1/2 months they start charging me anyway. Yeah you’re not gonna win that one …give me my $60 back!!!

When I first signed up for TV and internet my package was $120 a month. This was a decent fair price for the package and price not to change for 2 years. HOWEVER, 2 to 3 months later the bill went up to $150 a month and I did nothing different and service did not change. Not to mention we didn't have service several days. The a couple months later the bill was 176 a month then a couple month layer 214 a month This was with no changes in service no late payments nothing different. I called several times and could not get a representative. Finally I just got mad decided to end my service however the lady on chat said they couldn't do that I had to call someone.i called and called . They were wupposed to end service however they did not and I have a $3000 bill!! This company is ridiculous and liars.

Had so much trouble almost 2 months. Set up service and and after a few days the internet/WiFi disconnected and then reconnects randomly throughout the day. Called, and told unplug it, reset it etc and said to wait and if the next day same problem happens call back. It did, and I did. For a over a month bought a new router, went to their office, replaced the modem 3 times I even bought and replaced the cable line from outside to in the house. Kept bn told didn't need a service tech, they would reboot on their end, or say write the times of day it disconnects and call us back, move modem, or give it time it will smooth out after a new update they did when they reset for the 20th time over the phone. Even added a higher tier plan. It was definitely as it was throttled also, didn't know what that was until I looked up my problem trying to find a solution. When they sent a bill I let them know I wouldn't pay, my service never worked there is dozens of calls and documented complaints. We just needed ithe internet to work, and had a contract plan with them for service that we could hardly use. After I told them I wouldn't pay they said they would fix the problem and apologized. And ironically we haven't had a problem since that call, didn't send a tech, didn't have to get a fourth replacement modem, are reset again, nothing changed. Just worked. Kinda funny. Always nice friendly people is all I can say, and they resolved the problem, just took almost 2 months. Still waiting to see if they really want me to pay for that month 45+ days of frustration

I’ve been a customer for many years and I’ve noticed that SUDDENLINK customer service is getting worse and worse. We recently lost internet services and although I was able to contact tech support relatively easily, scheduling a technician to come investigate was going to take over a week. That is no way to run a business.

So, I signed up for stand alone internet about 2 years ago. I was told my bill would be 63.33 after taxes and everything. About 9 months or so ago my bill goes up about $15. I called them and they said I'm getting a discount because of a bundle and I didn't have anything else at the time. Then, I called back and was told I'm getting a discount. What exactly am I getting a discount for? I called last week and got phone service added cause their site advertised it as $10.99 a month. The tech came out and put a phone cord in my router and left and it took them an additional 24 hours to activate it, which I wasn't told about. I even had to start a chat online to find out my phone number, which is a cell phone number. So, is this not a landline? Is it VOIP? If it is, I'll just cancel and go with magic jack. It'd be way cheaper!