Sucuri SecurityReviews of sucuri.net

I contracted a 1 year service for $547 because my site had a malware. After 1 week of them trying to solve the issued and my web site down I decided to cancel the service. Their refund policy is only for marketing purposes. If you use their service and they can not solve it you can not get a refund.

These guys broke my site, I am not able to log in because I get kicked, and when I can log in, I try posting something, it fails, and the site gives err timeout. Very bad support, too. Unresponsive, negligent, and goofy agents. Asking for a refund, hope I get it.

Never mind, looks like Trustpilot reviews are now for sale, no need to post this.

DO NOT USE THESE GUYS. We used them for our business and they failed to prevent malware attacks. More importantly some of the worst customer assistance I have experienced. When we suffered another malware attack and contacted them, they proceeded to try and shake us down for more money and upgrade our subscription before they would help us, despite us being on a current subscription! I cannot recommend them at all.

Abs rubbish company don’t touch them extremely slow service and would not recommend

Terrible service. No support line. Live chat simply prompts you to make a ticket and then you have to wait hours and hours for a reply each time you send a message.

there is no option to cancel your subscription you should contact their support, then they make it a long process, they charged me again after I asked them to cancel my subscription

It's been over 3 days that vital systems of our servers stopped working due to Sucuri firewall. Sucuri support didn't even start to look into the issue yet. Despite the claim of 24/7/365 support when signing up for a paid plan, Sucuri support times range from 24-48 + hours up for a single canned reply on average. Often that reply is unhelpful, and you have to wait another 24 hours for the next pre-canned reply. Zero effort to provide support for a service which is supposed to enhance our servers performance and uptime - but is damaging them instead. When you need urgent assistance to troubleshoot an unexpected downtime or error, it is not acceptable to wait for 3 days for a single reply. I am suffering severe malfunctions on my server and has been over 3 days I opened a ticket with no reply. My ticket ID: 171843086324