Sucuri SecurityReviews of sucuri.net

Servizio ridicolo. Incompetenti.

Waste of time. Advertises 24/7 support, but there is NO SUPPORT. All options to get any reply disappear as soon as you pay. Avoid.

The website is extremely slow, it makes absolute no fun to use sucuri. But this is not the reason for 1 star. I give 1 star because they charged us the net price + taxes. Then they corrected the invoice and promised to send the money back. The support claimed 10 months ago that they will send us the money back, but they have problems with their pay pal account. After 1-2 weeks still the same issue .Then I waited over 6 months and they still claim to have problems with paypal and cant pay the money back!! Then succuri ("Chris") said: I should open a dispute at paypal directly and they will accept it! Then after some weeks PayPal said that a refund is not possible anymore... Now I am waiting since a year to get my money back! This behaviour is a big red flag and is very unprofessional and feels like a scam and the support makes false promises. Now after almost a year we are still waiting to get the $186.99 back. Absolutely not recommended and the communication with the tech support is very slow.

No phone support. They have a phone number on the website, but when you call and select an option, they hang up on you. Getting my hacked website fixed is also a terrible experience. They take forever to respond, and they don't do the work. This has been one of the worst companies I have ever dealth with. This company is pathetic. Avoid at all costs.

The 12 hour guarantee for malware removal is false. They do not work around the clock. I hired them 2 days ago and they still haven't logged into my site. I paid over 48 hours ago so do not believe their claims. They are hard to work with and don't read your messages to them. Use anyone else.

If incompetence was an Olympic sport these guys would win every time. Quick to take your money and promise the world, however when things don't go to plan their support goes missing. We have been unable to access our website for over 2 weeks now as they have blocked our IP address. When you submit a ticket it takes days for a response and when you get a response it just goes round in circles. Now they have cut me off from technical support so I contacted sales again and they abruptly terminated the chat (I was not rude to them).

It works well when everything is going smoothly, but don't expect the support they advertise when something goes wrong. It's really sad that support is there to help onboard you and then disappears after taking your money. Our site has been down for nearly 2 days now, and our support tickets go unanswered.

If incompetence were a service, this company would be an industry leader. Customer service is abysmal, technical support is slow and functionally useless, and the sales reps manage to be rude while knowing shockingly little about what they’re selling. Promises are made freely and broken effortlessly. They excel at overcharging for subpar service and seem far more skilled at getting negative reviews scrubbed from Trustpilot and other platforms than at actually helping customers. Criticize them too honestly and expect retaliation—apparently thin skin is part of the corporate culture.