Suburban PropaneReviews of suburbanpropane.com

Absolutely do NOT go with this company. In November 2020 I had a propane tank installed in our first home we’ve ever purchased. About a month after installation our family of 4 started to get very sick continually during the holidays. The fireplace was covered in soot, so much so that I had to clean the glass everyday. We bought a plug in carbon monoxide detector for downstairs, and low and behold we were all getting sick because of the propane. I attempted to email the original technician in December of 2020, and received an out of office reply stating they wouldn’t be back in office until June 2021. Prior to the installation there was no inspection done by the company. I specifically stated that our home did not have natural gas lines, but that I had no verification of the prior owners had used the fireplace. We unhooked the propane and we waited… I requested assistance from the company, and received no customer service. I can only assume a manager asked for their local technicians to contact me through email. Every time I have attempted to call, there’s no answer and no response back. In July I got ahold of Palmetto Propane and the Manager kindly offered to come and inspect. Within 5 seconds of him taking the front of my fireplace off, he knew my fireplace was a natural gas fireplace and the installers never should have installed. I immediately contacted through the email traffic to let them all know this information and again was courtesy copied with direction of someone to get ahold of me. The same day a suburban propane technician arrived and put a hazard tag on my propane tank marked with “logs said to be natural gas” and capped the line. I asked him what would be done about this, because after installing we now have damage to our siding, and our entire fireplace needs professionally cleaned. A week passed and someone called to schedule another consult at our house, but they no call/no showed on us. I then initiated email traffic, but this time requesting a full refund and to have my tank removed from our property, but SPECIFICALLY stated to not remove the tank from our property without reconciling reimbursement or a plan moving forward regarding this. Today I came home from work and our tank was removed from our property without a phone call or email coordination, and no communications of reimbursement etc… LET ALONE the damage that’s been done to our home… if you’re in the Sumter area, save yourself the trouble and avoid Suburban Propane… Palmetto Propane has generously come to our home free of charge to inspect for me, and even offered services to convert our fireplace AND clean it (whichever method we choose to go with). We pay for a service, and we receive none of that… $495.00 for installation, tank rental, and propane for a year, and we used it 30 days and now have probably $1.5K worth of damage- and all we can get from the company is courtesy copied on emails from local technicians who have no ounce of integrity and professionalism to offer. 12/10 would not recommend.

I never write reviews, but if I can save one person from being ripped off from dealing with this company, It will be worth it. Never in my life have I ever been treaded more like a criminal for using a service. When I moved into my house in 10/2019, I called them to get the service switched over, three days later my tank was locked and they were demanding I pay. The only thing in my house that ran on propane was the stove. So no cooking. . . . I should have then switched over to an electric range and saved myself the money and headache. Now three years later I have to call them to tell them that I had moved and want the refund for the propane in the tank that was just filled this January 2021. Their response, well tough, you should have called us sooner. Terrible attitudes, horrid customer service, and the management, if you can get them on the phone are just as awful. I feel sorry for the people that work there. I hope they can sleep at night, straight steeling from people. I bet the CEO is in great shape though.

The propane tank was installed when we purchase the house 15 years ago. suddenly over the past year, they refuse to fill the tank. I have called and asked for options, crickets. I was always willing to pay to move the tank, they just seem bothered that I ask them to do anything. I will be changing providers and sending my business elsewhere.

Too bad there is no zero. This company ripped us off badly. Never use them again

If I could give zero stars I would!! I Canceled my account in 2018 after having service with Suburban since 2000, Imagine my surprise to get a bill for over $900 for propane delivery in June 2021 for a house I don’t live in anymore. By the way the last propane delivery to address in question was in 2017. Judging from these comments, doesn’t seem like I’m the only one to get a random bill from them. They said they have no record of me canceling the account! Suburban, Hamptons worse customer service ever, told they would “investigate” never received a call back after 4calls. Now I have a collection agency harassing me for payment. Do not do business with them (surburban get your act together, I will not be paying this bill!!)

Our construction company some repairs on their decking at their local place of business. Billed them in May, 2021. Sent a past due notice in June. They sent forms for us to fill out to "verify as a vendor". We returned same day. Sent another past due notice in July. No response. Sent them to collections in July/ Now they want us to wait until next week (August) to mail us a check. Even the collections company we are using told us Suburban Propane is really difficult to deal with.

I have also been a ripped off customer, I have been with them for 7 years. This was my first experience with propane, as the house we purchased used propane for Furnace and hot water heater. Never really looked closely at the bill's until 2019. I always just paid it. I was discussing the price that I was being charged with my coworkers,they couldn't believe it. I was paying over 1.50 more per gallon than every other Company in our area. So been overcharged for years. Had their tank removed today and it is at the end of the driveway. New company much better rate. Once again Suburban Propane was going to charge me 1.56 more per gallon??? What? Why? Ok, so their answer is I don't use enough?? What the hell does that matter? I pay for the rental on the tank. So why?? If I eat less food than you, why should I pay more? Just an example of the mentality they use. Nope not getting another dime from me! Good Bye and good riddance!

I have been charged $64.51 by Suburban Propane because I have not used and gas in over a year. My inquiry was met with a statement that "you have not used any gas in over a year and we are in the business of selling gas." Incredible! They refused to waive the charge and said they could not pay me for the full tank of gas I already have. I told them to come and pick up the tank. Warning to others!!!!!!