subsplash.comReviews of subsplash.com

We are a small church and teamed up with Subsplash as they offer all of the functionality we wanted, Website, website builder, cellphone app, church member management, live streaming and contributions. I personally am involved with the website and cell phone app. Others in the church are involved with the membership and financial functions. After using the service for slightly over 2 years, we are happy with the service provided. My questions have largely been associated with using the website builder, and have always been answered. Might take a day or two, but I have always received an informed response. The website builder offers a lot of options for building the web site, so a bit of a learning curve. The finance person uses the service to track contributions and generate tax statements. The membership person has created a membership database and generated a church directory. The live streams are relatively easy to set up and schedule. We use OBS for live streaming. We find that the time between when we push the "start streaming" button and when the stream actually shows up on our website is sometimes up to a minute. A little long, but not an issue.

Subsplash has been an incredible tool for our church, allowing us to keep events, registrations, giving, media, and communication all in one place. It’s user-friendly, reliable, and has helped us stay organized and connected with our church family. One area where we see room for improvement is user permissions. Currently, permissions are fairly limited, which makes it difficult to include all staff and ministry leaders as users without giving access to more editing capabilities than they should have. More customizable, role-based permissions would allow us to safely empower leaders while protecting content and settings. Overall, Subsplash continues to be a valuable platform for ministry, and enhancements to user permissions would make it even stronger.

The "promises" of the subsplash team did not come to fruition. Turns out all they are interested in is the "money". Read the other reviews, you will see, they only respond when a review concerns money. If you are with a small church, keep it simple. Subsplash is far from simple. We share the pain of 90% of these one starr reviews. This platform is no good for small churches! Their are cheaper options with better customer service and better results for small churches out there. They promised an increase in almost "every" areas of church life. None of those promises came to fruition. Our young adults and teens, the "tech savy" generations are not even engaged with subsplash. They engage with social media. The subsplash team promised an easy link and inclusion. Of social media and it never materialized.

I signed up with Subsplash in December 2019 after being promised that the $55/month plan would replace Planning Center and give our small church everything we needed. That promise was never met. Instead, every time a feature didn’t work, I was told I needed to upgrade. Our cost eventually climbed to $282.99/month, yet we still never received what was originally guaranteed. Our church giving was never successfully migrated from Planning Center. Our Apple and Google apps were never functional at the same time. And every support request took a week or more to get a response, making it extremely difficult to run our ministry online. Over nearly five years we paid close to $8,000 for a service that never delivered. When I tried to cancel, I was told I’d be charged another three months of fees—despite the long history of issues. Only after pushing back did they waive the cancellation fee, but they still refused any refund for the months we paid the highest rates while receiving incomplete service. Subsplash consistently over-promised and under-delivered, and their pricing kept increasing without resolving the core problems. Unfortunately, I cannot recommend this company to any church looking for reliable tools or honest communication.

Couldn't be happier! As a small, but fast growing small town ministry, we were looking for ways to better connect with our congregation and the community. The Subsplash platform helps us do that through all of the integration and tools that they make available. Their onboarding process, while intense, was especially helpful in getting us set up for success. We have seen greater interaction online, an increase in giving, and more interactions through social media. It also has given us the ability to produce high quality discipleship materials in a simple way through their Pulpit AI. We have just started using the check in feature through the events and keeping track of attendance is now also integrated into the system without an extra step on Monday morning. But of all the things that makes Subsplash worth every penny is having all of your ministry administration, giving, social media, events calendar, and web presence all in on place on one dashboard. No more jumping from this to that and needing to figure out how to have multiple websites or software programs integrate. That alone has saved us a ton of time and frustration. I would strongly recommend Subsplash to churches of every size, not just big, multi-staff, multi-site congregations on the cutting edge. But for sole pastor small congregations who are looking to simplify the difficult and sometimes overwhelming world of ministry in the digital age.

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash would be the best thing for our needs. We met with their staff. We saw their presentation. Once we got ingrained in the process, it has become the absolute most easiest thing to navigate ministry. There are tons of ways to communicate. There is tons of automation. With anything you have to put the work on the front end but on the back end, it literally saves 10 to 15 hours of work For our leadership team. 

I was experiencing an issue with our stream (my doing in the first place:), Subsplash AI support helped me get to the bottom of it, and found the solution. I was extremely grateful!

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked. We’ve then moved our giving, app, and website to SubSplash. They are regularly introducing new features and are easy to get a hold of if I ever have questions about our account or I have difficulty with something. I would strongly recommend them.