subsplash.comReviews of subsplash.com

I signed up with Subsplash in December 2019 after being promised that the $55/month plan would replace Planning Center and give our small church everything we needed. That promise was never met. Instead, every time a feature didn’t work, I was told I needed to upgrade. Our cost eventually climbed to $282.99/month, yet we still never received what was originally guaranteed. Our church giving was never successfully migrated from Planning Center. Our Apple and Google apps were never functional at the same time. And every support request took a week or more to get a response, making it extremely difficult to run our ministry online. Over nearly five years we paid close to $8,000 for a service that never delivered. When I tried to cancel, I was told I’d be charged another three months of fees—despite the long history of issues. Only after pushing back did they waive the cancellation fee, but they still refused any refund for the months we paid the highest rates while receiving incomplete service. Subsplash consistently over-promised and under-delivered, and their pricing kept increasing without resolving the core problems. Unfortunately, I cannot recommend this company to any church looking for reliable tools or honest communication.

Subsplash is a lower-priced alternative for local churches, but it is so lacking in features as to be nearly unusable. The positives: 1. It has a wonderful chat function which creates a mini-forum for each group (home group, kitchen team, youth group, etc.) but only on mobile. 2. Sign ups for events, meals, etc. work very well. 3. Sermons can be grouped into series. The negatives: 1. The website it creates for your church looks awful, but also has almost no functionality. "Media" (where sermon recordings go) demands a password every time you click, so a visit to Media page, then search for a sermon, then listen requires 3 password fill-ins! And the search doesn't work at all. Searches for words in the sermon title come up empty; it's possible the database hasn't been implemented yet. 2. None of those nice chat groups on your website. 3. No calendar of events (or Upcoming Events) on website. 4. Your church's Subsplash website will be a basic Wix-style website with none of your graphics, making Subsplash a non-starter for churches concerned about their "brand" or "identity." It is certainly our hope that Subsplash is able to fix the many bugs and add the many missing features, as it's much more affordable than competitors, and the chat enables communication between members, something competitors like CCB and Planning Center don't allow.

1. The Subsplash user experience for the people in our church, and beyond, is excellent. As a platform to reach people and help them stay connected there is nothing better! 2. The dashboard is not intuitive, eg the link between lists and media items - and it takes some learning - but we accept that this is necessary to have such a flexible and powerful platform. 3. When we have had problems (fortunately none recently, but we have had a lot in our time) the disconnect between the us and the developers is very frustrating and the main reason for our low score. Having "customer relations" people (who often change every day as we seek a response) who act as intermediaries between us and the technical team & developers is really poor. Yes, I know you want to protect the technical team, but you could have three way conversations at least. Many times the developers and "their workload" are given as excuses, for long delays. 4. From our experience, when we have a problem, we don't have any one person in Subsplash who is looking out to help us. The change of people (often daily) is frustrating as we have to re-explain the matter over and over. And, there has rarely been a sense of someone saying "I will get this fixed for you". Hence the frustration of having to keep pushing Subsplash to fix problems. 5. As we are in Australia, we feel also left out. When we started we where told the the in-app giving would become available soon, but that has not happened, and it continues to disappoint - we pay the same fee as your US and UK clients but we miss a vital ingredient. 6. Also, because we are Australia, we have to pay a large fee as an Apple Developer (this is an Apple Australia thing). Not so in the US. We have made requests for Subsplash to compensate, as this what not a cost when we started with you, but that hasn't happened. This just makes us feel Subsplash is not so concerned about us. I have spoke frankly as I believe it will help you. Nothing I have said is new in our correspondence. But the rating .... well that the first time we have been asked. Thank you. And please, we do NOT want any gift!

The service i receive everytime i speak with a representative is excellent! They keep us well informed of updates and tailor conversations asmr products to our ministry needs! This has been great for our ministry!

Lack of communication when trying to contact re:issues.

We have been having problems getting into the section to upload our Sunday messages due to big. Hi have been in contact with someone there & it has taken two and a half weeks to rectify so far. This means that the people in our congregation who are needing the during isolation are not able to have access to the message. I think that this is poor service. Regards, Michael