subsplash.comReviews of subsplash.com

First, I love Subsplash. Their customized app for our church has transformed our communication. And the website / app interactions are wonderful. Their streaming to Facebook, YouTube, our own app, and our website, as well as Roku/AppleTV apps is really top notch. My biggest complaint is the way they handle their API. Modern software platforms usually have a robust API so customers can access their data. Planning Center has a great one for free. Subsplash, however, has chosen to ONLY make their API available (for an up charge) to churches with over 500 members. This makes their Church Management Software really subpar compared to Planning Center. So I wholeheartedly recommend their app and website tools, but I equally caution you if you are not a megachurch… they do not want to let you access your own data, which means you cannot augment the functionality that is lacking (which is quite a bit in their CMS side).

Subsplash is working hard to provide a solid communications and engagement tool for churches. I think the company is doing great things but until it can integrate better with a full church management tool, I think they will just be an average engagement platform.

Utilizing Google Developers was a nightmare.

The product is great. I just wish there was more to the hosting as far as editing and upkeep that is not required by the user. The premium for what I we have is almost not worth it.

I love the fact it groups it all under one platform. I dont like the lack of technical help for pastors or churches that are not loaded with staff or tech saavy personnel, or in my case...someone who is somewhat tech saavy, but is a bi-vocational pastor simply with no time. Support is hard to reach and it often seems like I'm a bother when trying to engage support. Good tools, service could be better.

In working to get a new app up and running, there was a lot of time lost, in my humble opinion, with having to deal with multiple departments. Also, I set up calls only to find out the person didn't understand what I wanted even though I described my request in detail. They only looked at the "Title", which was generated by the request system. The Title was the closest I could get to my real question and yet it's the only way to contact them now. I tried calling to talk to someone directly, as we did in the past four years of dealing with them, but now all you get is an automated message telling you to go to the website and make out a ticket that takes 1-2 weeks to be able to actually talk to a person. Also, because I this is a new for another church that I helping, they keep getting the two apps mixed up despite my constant and faithful use of the app ID over and over. Sorry, but that's not the way to work with a client that's been with them for five years.

Would like more ass one like text and live streaming to be free just as upgrades to what our small church is already paying monthly. Instead of additional monthly fees for everything.

I like aspects of Subsplash's platforms, but there are aspects that drive me crazy. Currently I'm building our website using SnapPages (bringing over content from our current website with CPM into a new design with Subsplash), and some of the editing tools are finicky, restrictive, and lack consistency [Subsplash can contact me for specifics]. But there is also a lot more flexibility and freedom with some of the design elements over our current CMS--also a plus that Subsplash's builder allows for responsive design. With other aspects of Subsplash's tools (Giving platform, App builder, fill-in notes, etc.) I'm finding problems with little details here and there--some that have been fixed, some that just can't do what I want them to do. Part of that is just our personal preference and not actual flaws, but I've submitted a lot of tickets lately for things that have either changed with the recent updates or that are just causing hurdles to building our new site through SnapPages. Overall I would likely recommend Subsplash to others because I feel it is still a good platform (especially for groups starting from scratch), but I feel I've had to work a lot harder than expected to get the results we're after.