subsplash.comReviews of subsplash.com

Subsplash is very easy to use and offers so many different options and information to help

A smooth and very easy web creation design features. I have enjoyed working with SubSplash to get our church caught up on the web presence side. We have seen a rise in attendance and online giving since our new site and apps have gone online. I am sure you will too.

Subsplash has helped our church transform our communications with our multigenerational congregation. By changing to Subsplash, we are more organized to handle the new growth in our church. Also, the change to Subsplash has allowed us to eliminate a lot of excess expenses and therefore allows us more monies for ministries.

We are a church of about 200. We had a nightmare of a situation with Cloversites and were more than ready to switch to something else, when Subsplash reached out to us. We were impressed with the friendliness and helpfulness of all the people we interacted with at Subsplash. They were not pushy, which I liked. Our website and app look amazing and professional. There are so many capabilities and they will be rolling out more. Their tutorials are super helpful and their AI agent has helped me with almost every question I've had in setting everything up. Even though it's more pricey than some others, what you get is worth it. I am very impressed with Subsplash and highly recommend it.

I went with Subsplash because a sales guy reached out to me. It sounded like it would be great for us to continue what we were doing on a much cleaner platform. Plus, we would get a new website and an app. I was concerned about signing a contract because I've seen other churches get locked into a product that didn't fit them. I voiced this concern to the sales guy, and he reassured me that he couldn't imagine his company keeping a church in a product that would not be a good fit. So, against my better judgment, I signed the contract. The transition went well. The onboarding sessions for the app development process were just overwhelming. I am the only pastor who can work on the app. We really didn't even need an app, and the sales guy didn't do his due diligence to find out what our biggest needs were. All that was enough, but then our first major event, where we used a registration form, occurred. The form was easy to create and to share. Everything was going great until I went to send out a follow-up text to the 160 attendees. I couldn't do it using Subsplash. I had to export my spreadsheet and use our old system, which I still had access to (thankfully). Our old system was super user-friendly. I called my sales guy to let him know my experience and to request that we break the contract. It then got awkward and hard. He had to go to his boss and ask for an exception. They gave us a little mercy. We had to pay for $400 for very limited use over not even a month of use and very light use at that. I was not happy, but my hands were tied. Lesson learned. Fast forward a few months, and my bookkeeper tells me that Subsplash has not transferred funds to our bank account from donations made in November (two months ago). I logged into the dashboard and discovered that they were holding onto $1,400. I chatted with support, and a ticket was created almost three weeks ago as of today. There is still a little over $800 that is in a "pending" status. It's like pouring salt into a wound. Subsplash may be good for big churches, but it just doesn't work for us. They are more concerned about locking you into a contract and selling you products you don't even need than they are about your ministry. This is big business trying to pretend they care about ministry. So sad. I would not recommend that anyone use this company, but especially not smaller churches.

When I went to cancel my automatic withdrawal I simply deleted my account. That apparently does not stop the withdrawal process. Once your account is deleted you can not sign back in. I've had to contact the Church I use to give to for them to cancel it. A huge hassle to say the least.

We searched for literally years for the right app for our para-church ministry from private developers to other off-the-shelf solutions. We put off using SubSplash because we aren't a church. Even though there are many features we don't use without a "congregation", there are many that we do, including Giving, Web, the App, and ROKU.

We decided Subsplash was not worth the money for a small church like ours. The features were great, loved the website and app, but did not need the extra and still had to pay for it. I wanted to cancel. They forced me into a mandatory meeting with my "client success manager" on 12/18/2025 in order to cancel. He agreed to cancel before our upcoming renewal on 1/31/2026. They billed our account and forced it to be overdrawn. I am now trying to get someone there to help. Customer service hides behind a wall of AI chat and meeting scheduling tools. I would absolutely tell any smaller church to really think about whether or not you need the extras. We went with them to have an app with the website. It is a great concept, but not worth the frustration when things don't go smoothly. Update 2-10-26: The debited amount was refunded after several days of back and forth and my bank gave us the overdraft fees back. I stand behind what I said about the ongoing support structure they have put in place. It was much easier to reach a person when we were new customers...in fact there is an option for that on their phone line listed on the website. If you select the support option, it tells you to schedule a meeting with their team on your dashboard (first option was more than a week away) and then hangs up.