subsplash.comReviews of subsplash.com

I went with Subsplash because a sales guy reached out to me. It sounded like it would be great for us to continue what we were doing on a much cleaner platform. Plus, we would get a new website and an app. I was concerned about signing a contract because I've seen other churches get locked into a product that didn't fit them. I voiced this concern to the sales guy, and he reassured me that he couldn't imagine his company keeping a church in a product that would not be a good fit. So, against my better judgment, I signed the contract. The transition went well. The onboarding sessions for the app development process were just overwhelming. I am the only pastor who can work on the app. We really didn't even need an app, and the sales guy didn't do his due diligence to find out what our biggest needs were. All that was enough, but then our first major event, where we used a registration form, occurred. The form was easy to create and to share. Everything was going great until I went to send out a follow-up text to the 160 attendees. I couldn't do it using Subsplash. I had to export my spreadsheet and use our old system, which I still had access to (thankfully). Our old system was super user-friendly. I called my sales guy to let him know my experience and to request that we break the contract. It then got awkward and hard. He had to go to his boss and ask for an exception. They gave us a little mercy. We had to pay for $400 for very limited use over not even a month of use and very light use at that. I was not happy, but my hands were tied. Lesson learned. Fast forward a few months, and my bookkeeper tells me that Subsplash has not transferred funds to our bank account from donations made in November (two months ago). I logged into the dashboard and discovered that they were holding onto $1,400. I chatted with support, and a ticket was created almost three weeks ago as of today. There is still a little over $800 that is in a "pending" status. It's like pouring salt into a wound. Subsplash may be good for big churches, but it just doesn't work for us. They are more concerned about locking you into a contract and selling you products you don't even need than they are about your ministry. This is big business trying to pretend they care about ministry. So sad. I would not recommend that anyone use this company, but especially not smaller churches.

When I went to cancel my automatic withdrawal I simply deleted my account. That apparently does not stop the withdrawal process. Once your account is deleted you can not sign back in. I've had to contact the Church I use to give to for them to cancel it. A huge hassle to say the least.

We decided Subsplash was not worth the money for a small church like ours. The features were great, loved the website and app, but did not need the extra and still had to pay for it. I wanted to cancel. They forced me into a mandatory meeting with my "client success manager" on 12/18/2025 in order to cancel. He agreed to cancel before our upcoming renewal on 1/31/2026. They billed our account and forced it to be overdrawn. I am now trying to get someone there to help. Customer service hides behind a wall of AI chat and meeting scheduling tools. I would absolutely tell any smaller church to really think about whether or not you need the extras. We went with them to have an app with the website. It is a great concept, but not worth the frustration when things don't go smoothly. Update 2-10-26: The debited amount was refunded after several days of back and forth and my bank gave us the overdraft fees back. I stand behind what I said about the ongoing support structure they have put in place. It was much easier to reach a person when we were new customers...in fact there is an option for that on their phone line listed on the website. If you select the support option, it tells you to schedule a meeting with their team on your dashboard (first option was more than a week away) and then hangs up.

The "promises" of the subsplash team did not come to fruition. Turns out all they are interested in is the "money". Read the other reviews, you will see, they only respond when a review concerns money. If you are with a small church, keep it simple. Subsplash is far from simple. We share the pain of 90% of these one starr reviews. This platform is no good for small churches! Their are cheaper options with better customer service and better results for small churches out there. They promised an increase in almost "every" areas of church life. None of those promises came to fruition. Our young adults and teens, the "tech savy" generations are not even engaged with subsplash. They engage with social media. The subsplash team promised an easy link and inclusion. Of social media and it never materialized.

when our church was "SOLD" subsplash we were told we would have phone support etc. and they would "walk" us through the process. That is a LIE. After signing a contract we were told we only had 2 phone calls for support. Sad Sad SAd. We will NOT be using subsplash again and do NOT recommend you do either. They mislead you.

Do you want headaches and troubles ? Get subsplash honestly is a good idea they just fail to deliver what they promised, really really bad

We signed up with Subsplash after a very positive sales presentation. Everything sounded like the right fit for our church. Unfortunately, no proper assessment was done before signing us up, and we were not told upfront about the critical documents required. After we began paying the $198.09 monthly fee, we were informed that our church documents needed to be updated before we could even get access to the app. This update process took us four months. During this time, Subsplash continued to bill us, even though we could not use their services. Although they stopped billing for 2 months as their way of pacifying us, we were still billed again before we were able to provide the final documents. Each time we sent something, another requirement appeared that had never been explained in the beginning. This process was frustrating, costly, and showed very poor communication. We were told we could work on our website while waiting for the app, but even that was delayed. We never got the actual product we needed, despite faithfully paying month after month. For a nonprofit church, this was a heavy burden, especially since I personally had to cover the costs. When I asked for a full refund for the months we paid without using their service, they refused. Instead of apologizing or trying to make it right, Subsplash seemed more focused on collecting money than truly supporting a small church. We eventually moved to another company and, within one week, our app was live and running — without 90% of the requirements Subsplash claimed we needed. Their monthly fee was also much lower and the service was far better. Subsplash should: Provide a clear checklist of requirements upfront before signing contracts. Delay billing until churches are verified and ready to start. Improve communication and take responsibility when their process causes delays. I eventually cancelled in July 31, 2025, because at that point we had started the "billing" part of the service from August 14, 2024, and so by this year July it would have been 12 months of engaging them, and multiple billings of $198.09 and no tangible results to show the church board. I cannot recommend Subsplash, especially for small churches. We felt misled and financially strained, and I will caution every pastor I know about the way Subsplash conducts its business. I believe, in good conscience, that Subsplash should refund the money we paid and apologize for the poor communication and flawed process. We were billed for months without receiving the actual service we signed up for. Unfortunately, Subsplash made it clear in our conversations that no refund was possible under any circumstance — regardless of their delays or errors. This shows a lack of fairness and compassion, especially toward smaller churches and nonprofits who trust them with limited resources.

Subsplash has many defects that I reported and was given one excuse or another for why they don't get fixed. Dealing with them, you don't get the sense that it is a company that works with ministries. They are cut-throat money focused company.