Kayy S.
Love it
Love it, so convenient! Student universe saver every time

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.
Studentuniverse (studentuniverse.com) has 682 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Kayy S.
Love it, so convenient! Student universe saver every time
Daniel B.
I've used Student Universe's platform to book the majority of all of my travels both as a student and post graduating. I highly recommend Student universe to anyone! The deals, customer service, and booking ease is superb!
Evelyn D.
The booking process was super easy and there were so many options for trip protections and add-ons. The flights are so cheap too!! It’s a great site to use!
Britt
Terrible customer service and backwards waiting times when trying to call through, not sure if they know that wait times are supposed to go down the longer you're on hold not up, i wish i had read the reviews prior to booking with this company. I can no longer access my booking due to a system error on their website, save yourself the hassle and use another company.
Response from StudentuniverseJun 16, 2021
Hi there, we're sorry that you weren't pleased with your customer service experience. We reached out to you directly through Trustpilot to resolve this for you, but we didn't hear back—please reach back out to us if you still need help or if there's anything else we can do for you.
Aniyah R.
Very good and easy to use PRICES WERE FANTASTIC
Robert T. T.
Smooth, easy, and fast session to locate my flights and the best pricing and make the final purchase as a faculty member.
Barbara
The worst experience ever. We got to the airport early American Airlines took a whole hour checking our docs we miss our plane due to them then we tried to call student universe It took the almost 3hrs to respond. They said that it’s not guaranteed they can find us another flight. Unbelievable so we are stranded in LAX waiting for student Universe call back
Response from StudentuniverseJun 17, 2021
Hi there, we apologize for the experience you had and the lengthy check-in process which caused you to miss your flight. As an online travel agency, though, we don't have control over your check-in or travel process, and always recommend travelers get to the airport at least 2-3 hours in advance to allow ample time for long lines and long check-in processes, especially during Covid. If you miss your flight at the airport, where you are already checked in, the ticket is with the airline and your best bet is to contact the airline or go to a gate agent directly and ask to be transferred to a future flight. We can try to help, but at that point it's not guaranteed that we as the OTA can get you on another flight, since your ticket (at that point) is in the airline's hands.
JAYENDRA K.
If there is a 0 , I would give that. Booked a domestic ticket from the website and the payment gateway had issues where money got deducted twice and created duplicate tickets. Lodged a refund request for one and been chasing them since March 2021. No follow up, no update. PLEASE AVOID AT ALL COSTS !
Response from StudentuniverseJun 15, 2021
Hi there, we're sorry to hear this! We reached out directly through Trustpilot to ask for additional information so we could look into this and make sure it gets resolved for you, but didn't hear back from you. If we can help, please email us at [email protected] and put "Trustpilot Follow Up" in your subject line. Thank you!