StudentuniverseReviews of studentuniverse.com

I send an email to get my E-Tickets , for the tow passengers and so far no responds

If you need to change your tickets, they will charge you an arm and a leg. I made the mistake of buying Emirates tickets through them for my parents. We had to change the tickets 2 times for medical reasons and paid around $800-$900 in total. It was definitely not worth the slight savings in using StudentUniverse over purchasing directly from Emirates. Edit: note that there was little to no difference in ticket prices between the changed flights.

I have booked tickets but cannot tell what my baggage allowance is from the info they have sent me. They refer me to the airline. The airline says it is printed on the ticket. SU have not sent the tickets so I’m going round in circles. Emails go unanswered and you cannot phone them. What do I do? Wait until I get to the airport and get charged a firtune for excess baggage?

One of the worst companies iv had to deal with. My partner is disabled and I requested assistance which they said they had spoken to the airline and had requested this. Apon arrival at the airport it was clear this hadn’t been done. We also paid extra for special meals which we never got because the airline knew nothing about it. Resulting in us not eating for 2-3 days. We still have a flight back to the uk in a weeks time which I am hoping might be better. I definitely will not be using student universe again.

I used student universe twice. The flights are cheap-ish. The first flight everything was cheap, but of course you get the long layovers (no issues there). For my second trip, I checked on student universe and Google flights and the flights were about the same price. My issue with student universe is that I was flying from Joburg to the Atlanta in the US. But I had to go through Cape Town. So from Joburg to Cape Town I had a 1hr 10 min connection for an international flight where I still had to go through customs at Cape Town. When I checked in and asked if my bag would be checked to my next flight (because the airline from joburg to cape town was different from my airline to ATL) there was no share code between the flights so the attendant was skeptical that my bag would transfer. She called someone to check and she told me yes my bag would transfer. While in Cape Town, I walked past the baggage claim and coincidentally spotted my bag. I literally had to run to the counter and it was too late to check my bag there so I had to drop it off at oversized baggage. Then I had to run through the airport and go through security, customs, and then run to my gate. 0/10. I am a seasoned traveller, but I cannot understand why anyone would sell a ticket where you will have to transfer flights, re-check your baggage, go through security and customs, all within 1 hr and 10 mins. That is not plausible if you consider the time it takes to disembark, or when the gate closes, so the 1 hr 10mins already shrinks. I have updated my review, because the reply I have received (first in an email from the customer service team, and now on Trustpilot) from Student Universe was essentially a gaslighting technique to shift the blame onto me by suggesting what I could have done, as if I didn't take the necessary precautions the first time to ensure my bag was going to be transferred (that was in email). And now on here, the reply shifted the focus solely to the layover time as being outside of their control and this is just a service for lower fares. Yes, but my central point is about my bag having to be re-checked, which throws the entire short layover into disarray. I purchased the ticket from SU expecting that my bag would transfer with such a tight connection and that did not happen.Through my network, I understand airline operations from various vantage points, so this isn't a matter of inexperience. This is an oversight (technical or otherwise) and a unique and quite sour experience. I'll never use student universe again. I know others who have had good experiences, but this was mine.

Prices are okay, but WHY do you need to create an account and sign up for newsletter BEFORE you are told that "sorry you are not eligible for this trip" Let me know BEFORE so I don't waste my time. Also these "exclusive" websites should be left out by default from sites like momondo.

I paid extra for the better support, which I think is a fine choice. Now, I want to extent my stay - which of course means that my flight has to be changed. Back and fourth - they apparently don't want to speak with me it seems. They have given me 2 phone numbers, which does not seem to be real. I sent them a mail telling them this - to which they responded "give me your phone number and we will call you". I gave them mine as well as my friends, so I would make sure not to miss a call... They did not call. Then I got a mail from studentuniverse telling me that "they were not able to get a hold of me" (?) so now they would try to call me they day after. Also changing your flight costs 195$+extra fees. I probably can't stay any longer since StudentUniverse won't help me. Now they don't answer me at all. 2 stars since the website is good and easy though, as well as the prices. I just wish the support was helpful even when you pay extra. Update: A guy called while I was writing this, ironically. He stated who he was, and if he is speaking with Gustav. I said yes, and he hung up... Obviously I have proof of all of this if needed.

Improve your Customer Service who, instead of resolving the query, keep giving a different number to call on.