stretchzone.comReviews of stretchzone.com

I've been going to Stretch Zone Pinellas Plaza in The Villages, FL for over a year...loved it, until Nick Pumroy returned as manager. He was our original stretcher-moved to Clermont and back to Pinellas. We were on a recurring payment plan and had 55 stretches in 'the bank'. The last charge was in April. On Nov 21, we were charged the recurring charge of $432 for 12 additional stretches which was supposed to be put on hold until we could revisit our future needs. I called SZ and also visited there in person and was told no problem' we can reverse the charge. Third attempt, I sat with Nick and he claimed that was the 1st he'd heard. He sent me an email showing refund and cancelled the recurring charge account-email said remaining visits had to be used in 3 mos. Over a week has passed since my one on one with Nick-no refund and there are 0 visits available in my account. Something very fishy going on here...not happy AT ALL! Buyer beware!

Sales will TELL YOU that you can cancel on the app anytime. That is NOT TRUE. When signing up you don't get a copy of the contract. You have to beg for weeks in order to get it. Cancelling your membership means that you will be jerked around for weeks before anyone responds via email. Then you you cancel via the link they will take another week or two to confirm. Then when you're trying to use the pre-paid final visits the application will disconnect you. FOR FAULTS SAKE. At this rate the place will be out of business by Mid summer.

Juan es una persona muy profesional, son muy puntuales y me acomodan con facilidad mis horarios. Nunca había experimentado los beneficios de éstas físico terapias. Traten

I gave a written cancelation by email. The response I got was it must be done by the link provided. The link doesn't work

Read the contract and don’t believe what the person tells you when you sign up. Major ripoff. They steal from customers if this continues I won’t be surprised they will be hit with a class action lawsuit.

The service itself is good if you have a well-trained practitioner. Look for people with a background in personal training and/or other disciplines of body practice. The business practice and customer service are well below modern standards. For example, even though they bill you online, you cannot cancel online. In my case, after 6 months at their highest tier of membership I wrote that I wanted to cancel future billing because my schedule had changed and I had enough sessions for the remainder of the year. I was immeditately told, sorry, we billed you two days ago but we’re going to bill you one more time — you signed a contract. Rather than express sorry to hear that, or can we find an alternative together or — you’ve been a good customer, I’ll ask the management to waive the final charge… straight to “you signed the policy.” It was abrupt, rude, and not the level of customer service one can expect for a $500/month membership. The manager/management does not care about customers, only about charging as much as they can. The service isn’t good enough to warrant the attitude. Stay away.

They took my money for an advanced package. Every time I make a appointment, they canceled it the next day. I cannot get them to answer their phone. When I go there, they are closed. One time from a human being he said he would take care of it and he never did Now when I try to make an appointment I am blocked. They owe me money and refused to contact me. Stay away from them. This is the Kildeer store.

The Potomac, MD location used to be great under the previous ownership. Packages to purchase sessions and great people working there. The place expanded pretty quickly. Then new ownership and new pricing model. Things went downhill quickly. All the staff left. The place used to be filled with clients. Now just one person working there at a time stretching one person. I would schedule two sessions a month. Now they increased the price I was paying to nearly double. Sorry, not worth it.