stretchzone.comReviews of stretchzone.com

I’ve have nothing but great things to say about Stretch Zone in Pikesville. The practitioner Josh is very knowledgeable and attentive, and each session he tailored to my specific needs. I walk out feeling looser, more mobile, and refreshed every time. This place has truly helped improve my flexibility and reduce tension. Definitely worth it!

Although the stretch team is great, Stretch Zone, as an organization, has terrible customer service. The subscription cancelation process is very confusing. I thought I had canceled my subscription through the app, but later found that the subscription was not in fact canceled. The manager, Ryan, was very unsympathetic and refused to give a refund. This organization must be operating on a shoe string budget, I got the sense that refunding the $240 charge was going to make or break them. Buyer beware, you will be forced to pay for sessions you never intended to signup for if you're not extremely careful.

On December 29, 2024, I purchased 8 sessions for $440 with Stretch Zone at the Crofton Branch and paid with my Health Saving Account (HSA) debit card. On January 30, 2025, there was another withdrawal of $440 from my HSA debit card even though I still had 4 sessions remaining. I called the office and was told it was their policy to automatically debit my account every month until I cancel. I immediately told them to cancel my membership since I still had 4 sessions left. The General Manager, Nik, apologize and said “that is not how we do business”, and that he would cancel my membership and I would receive a refund for the January payment. However, on Mar 1, Stretch Zone again debited my HSA for another $440. I called the office and they assured me they would take care of it. Because I had lost confidence in Stretch Zone and the General Manager Nik, I withdrew the remaining funds from my HSA account and sure enough, Stretch Zone attempted to debit my HSA account again on Mar 27, then Mar 28 and finally Mar 29. Once they realized they were unable to debit my account, Stretch Zone cancelled my remaining 3 sessions even though I had affectively paid for 16 additional sessions with 3 remaining. I stopped by the office on several occasions and left notes for Nik, who was absent from the office and requested that he call. Nik never responded. I was finally able to speak to Nik in person several days later. Nik’s comment was that he was just a middleman and that there was nothing more he can do. On April 7, I received an email from Stretch Zone apologizing for the mistake and assuring me I would receive the entire amount of what was due to me from those three payments. As of today, January 15, 2026 I still have not received my refund. I just filed a claim with the Consumer Protection Division in Maryland . Based on my experience, I do not recommend the Crofton Stretch Zone.

I am an employee and we never get paid on time. Our paychecks have been short and they haven't given us our pay stubs so we have no idea how much PTO we have. This is for the WI locations. They have clients that we should not be stretching but they don't care. Most of the employees stay because of each other and needing a job.

They started charging my creditcard every month with 380 USD in the Naples, Fl branch. I live in Dubai, UAE! This is fraud

I had a very disappointing experience. After an introductory session, I signed up for six additional sessions. Shortly afterward, my physical therapist advised me not to continue due to an existing injury. I immediately tried to obtain a refund and made five phone calls, sent five emails, and had two discussions. Only after all of that was I told there was a 24-hour cancellation policy—something that was never clearly communicated at signup. The organization was poor overall. My appointment started 20 minutes late, and no questions were asked about injuries or physical limitations, which felt careless for a physical service. I would not return and would not recommend this business based on my experience.

I should have read the rest of these reviews before signing up admittedly our schedules didn’t work out and I didn’t have the time to devote to it that I should have. However, like the other reviews say it’s difficult to cancel and I lost about $500 in unused credits. They told me they would give me another six months instead of 90 days cancellation but then when I went to use them, they ghosted me in my 9 o’clock appointment. The doors were locked and nobody responded to my texts. I guess I’ll have to join the class action lawsuit when it comes in the mail .

Got my free stretch was great, but no place to put you stuff down, get some benches or tables to lay your things down. Downloaded the app, couldn't make an acct because didn't know my customer number (how would i know that?) Went to the shop, was told to use the app or call for appt. When i call, no answer, voice mail and no call back. Using the app, since i can't make an acct, registered as guest and guess what....they try to make me a member (got to give a CC). I wanted the separate sessions (2 for $65/each). While their price list shows that (its' not online took a pic of it at the salon), can't pick that in the app. This is clearly the MOST unprofessional service i have used. The stretch was good, the professionalism was terrible. I was at the colonie NY location.