stretchzone.comReviews of stretchzone.com

I was a member since September 2025. Right now (July 2026), I decided to take a break from the service. I enjoyed the stretches and was satisfied with two per week. I enjoyed one particular technician and would book with her through the app. A couple of times, she was not there upon the booking, and one time, the place was closed after I booked an appointment. They still counted that as a session. I also earned enough points for two free sessions. They are gone since I won't renew right now.

The service itself is good if you have a well-trained practitioner. Look for people with a background in personal training and/or other disciplines of body practice. The business practice and customer service are well below modern standards. For example, even though they bill you online, you cannot cancel online. In my case, after 6 months at their highest tier of membership I wrote that I wanted to cancel future billing because my schedule had changed and I had enough sessions for the remainder of the year. I was immeditately told, sorry, we billed you two days ago but we’re going to bill you one more time — you signed a contract. Rather than express sorry to hear that, or can we find an alternative together or — you’ve been a good customer, I’ll ask the management to waive the final charge… straight to “you signed the policy.” It was abrupt, rude, and not the level of customer service one can expect for a $500/month membership. The manager/management does not care about customers, only about charging as much as they can. The service isn’t good enough to warrant the attitude. Stay away.

Heavy handed, high pressure sales technique. Difficult to cancel. Many other "stretch" facilities around that I would go to instead of Stretch Zone

Requested cancellation of my contract within the promotional period and (of course) they continued to charge me. I've called several times and stopped my the studio and just keep getting the run around. Beware of the Woodbridge/Lake Ridge site.

My very first free appointment I showed up to a dark studio. apparently the therapist felt sick and went home. she did email me but I didn't get it till I arrived as I was driving the 45 minutes to get there. next one was even further away. same thing but there was a therapist there. she checked and said she realiser she forgot to message me. third time the therapist had car trouble. they rescheduled for ir one further away. my friend I share the account with called and scheduled that same day at the same location. but she couldn't see him because I had been moved to that location. that stretch is still on the account as used but never was. impossible to find information...even an address on the app. you have to look it up other ways. I am still trying to figure out how to cancel. it's a nightmare.

The session for good. Then was sat down to a small I Pad the employee held, which I could not read. given 3 options. I chose $220. a month for once a week. Never given the contract to read-just sign. then find out it is an automatic charge on my credit card. I will cancel as there was no full disclosure or copy of contract to me.