stretchzone.comReviews of stretchzone.com

I go to the one in Fort Worth. It's hard to cancel membership. They keep charging me every month for 5 months now despite I called and emailed them to cancel it. They also change charging amount from $180 per month to $230 per month. I don't know what to do anymore how to stop them from charging me every month.

I am very disappointed in the Stretch Zone BlueDiamond branch in Las Vegas Nevada. They seem not to have any professional etiquette by charging me when I had a family bereavement overseas as they kept taking funds from my bank after I had asked them to cancel before I went abroad on an emergency bereavement. Upon return, I asked for a refund or at least get treatment of the funds stolen from me, but they refused instead asking me to prepay for multiple treatments again. On this ground, in my humble opinion, the company and the branch don't fit to run a business because they seem to be scamming people. I am also going to file the official complaint with the Small Business Bureau(SBB)

After my introductory session, I negotiated a discounted two month program of two sessions per week. I was not given a receipt or contract. Later, upon checking my bank account I noticed I had been debited more than the agreed price. After a couple of sessions, I felt pain where I felt I should not. After extensive research, I realize that given my age (78)and my history of a total of six surgeries in the area that was being treated. I could possibly be doing more harm than benefit. I was told by the gentleman performing my treatment that employees do not require any kind of medical background or physio training and simply take a two week crash course. I contacted the salon manager who told me he would take care of the matter. A week later after no contact I started calling repeatedly for the next three weeks and no one answered the phone. I visited the salon and noticed the manager uses his cell phone to answer business calls thus I concluded is the reason he wasn’t answering my calls. He blatantly told me there was nothing he could do. Considering I had told him I no longer wanted to continue with treatments, I assumed his company had some sense of integrity and honesty thus I did not cancel my debit card. Unfortunately I was wrong and in fact, not only did they take a second months payment but increased the amount significantly. Repeated attempts over several weeks to contact someone in upper management or perhaps Helen Martin the franchise owner were unsuccessful. I have contacted my bank to dispute and I’m hoping for a positive outcome. My advice would be. BEWARE just say no and stay away from these people. Having read about several other negative experiences I am convinced that this company is nothing but a con job. They have no contact information for customer relations and have isolated upper management making them almost impossible to contact. What they are doing seems almost criminal. For many I am sure stretching could be very beneficial, but the ethics of this company are such that it’s not worth the risk.

I would highly recommend not giving this place your credit card info.

Be careful with their membership because they are making it hard to cancel, they wont help you so you will go over the period and they can collect money. This should be illegal and i hope someone would look into this company. I went to their physical clinics to cancel on jan 2026 the staff told me i already passes my cancellation period so i have to pay febuary, so that same day they took out 400 dollars to include febuary, what theives. So i decided to let it go and thought that me going there and they took 400 dollars, that its already cancelled but come febuary, i received a text reminding me to cancel, i was there in the clinic and tgey did not cancel but took 400 dollars, then they said i have to do an online cancelation. Their website or app does not have that option to cancel by the way, you have to call or be in person, then they will send you a link, which i never got until its almost time to pay for march. They claim they sent reminders i can prove that they did not send any reminders. Be careful with these theives.

Very dubious business policies, very difficult to cancel membership contract after 30 days notice, uncredentialed technicians not recognized by the general medical industry, ambiguous policy terms made to deceive, did not negotiate in good faith after cancellation notice, marginal expertise in the industry. I would not recommend anyone to do business with this company especially senior citizens.

In just my 1st visit, I felt so relaxed after the total stretch. It actually was great 👍 Given by Michael M.at Pompano Beach ⛱️ 😎 Location..

My mother has been trying to cancel her subscription at the Reston location since November. They keep charging her, and now she has sessions she has paid for but cannot use because she has prevented them from continuing to charge her. Their business model is unethical and customer service is poor. They may have a contract, but that doesn't mean their business practices are ethical.