StreamilyReviews of streamily.com

The voice actor for the autograph was amazing and very fast posting the autographs out. Unfortunately the Streamily customer service was the largest let down, hence the two stars. At first I had what appeared to be really good yet later got no follow up about the autograph and grew concerned it went missing. Which had me questioning if all i got was an automated response and not an actual person. Upon later messages I sent to customer service as the tracking got lost. Even now I still can't see the conversation with myself and the customer service member. I tried to raise this website issue and asked for an email copy of the conversation. Instead, the request and response was put in the conversation I can't even access or see which felt unprofessional.

Cela fait plusieurs fois et plusieurs mois que je commande chez eux. La plupart des autographes arrivent en 1 mois ou 1 mois et demi à domicile car c'est un trajet USA - France (donc les frais de port et la douane augmentent la facture), mais le suivi se fait bien donc je ne stresse jamais trop pour savoir où est mon article. Les articles sont de bonne qualité et la protection de l'envoi est adéquate. J'ai commandé un autographe sur une actrice qui avait une date prévue de signature et l'autre juste une boutique ouverte. La première a annulé sa date. J'ai envoyé un mail au SAV qui m'a dit qu'ils travaillaient avec l'agent pour trouver une autre date. Bon, soit, donc pas de remboursement dans l'immédiat. Un peu plus tard, je retourne sur le profil de ces 2 actrices et je vois leurs boutiques fermées. Je recontacte le SAV en leur disant que cela fait 6 mois que j'ai commandé et que les boutiques étant fermées, je souhaite un remboursement. Même si leur réponse reste polie, je sens bien que cela ne leur plait pas trop mais comme rien dans leur cgu ne l'interdit, ils doivent accéder à ma demande. J'ai donc été remboursée de mes 2 commandes 6 mois après sans aucun souci.

Be careful! You will get signed up for VIP membership without being completely aware of what you are paying for...in this case free shipping for a one-time order that our son has now paid for 11 months....so that is $110 in order to get "free shipping" on one lousy signed poster. Scam artists

PAID FOR A LIVESTREAM TOM WELLING AUTOGRAPH.....ITEM WAS NEVER SHOWN ON LIVESTREAM NOR MY NAME MENTIONED. THE STREAMILY CUSTOMER SERVICE ARE MORONS...SO I REPORTED STREAMILY TO BETTER BUSINESS BUREAU...THEY ARE SENDING ME AN AUTOGRAPH BUT WHO KNOWS IF ITS RIGHT ONE OR RIGHT PHOTO......NOW THEY WONT ANSWER ME.

I ordered a poster, which was advertised to be signed live, on TikTok. The signing actually took place on Instagram, with absolutely no communication from Streamily to say that the location had been changed. Even as the event was live streaming on Instagram, prints were still available to buy for the event, with it still being advertised to take place on TikTok. I missed the livestream event, due to the location error. The part that makes this especially offensive is that the signing event took place at the Streamily headquarters. Had the staff been paying more attention, someone could have realized that the event was being streamed on the wrong platform. I contacted Streamily, to express my disappointment with the situation, and did not get a single apology, nor did they bother to address any of the issues that I brought up. All I got was a generic message, saying that they would forward my message to the another department, and that I am welcome to cancel my membership. THERE IS NO WAY TO CANCEL YOUR MEMBERSHIP FROM YOUR ACCOUNT. In order to cancel your subscription, you have to email Streamily, and request that someone cancel it for you! This is an absolute joke. Users should be free to cancel their own subscriptions, from their account, when they like - not when Streamily staff find the time! What a ludicrous business practice! I managed to find a video of the livestream afterwards, and the actors didn't mention any details about who the print was for. I didn't want mine dedicated, but I wrote them a nice "thank you" message. They didn't mention my message at all, and just said, "This print is for no one." I found that quite rude, as I am not "no one" - I'm still a person! The only way that I could identify which print was mine was that mine was the only one without a dedication. There ought to be a numbering system, so that people who don't want dedications can identify their print. They have done this in the past, but it ought to be standard procedure for all signings. The actors were also about half an hour late to the signing - something else that Streamily failed to notify us about. This company is not willing to take responsibility for anything that happens during the signing. Absolutely terrible customer service. I'll try and get my money back now, but I doubt that they will refund me, as they failed to offer any sort of compensation after my initial complaint. I'll never use Streamily again, now. The whole business is just ran so unprofessionally.

It says free shipping on the first order. It isn't; once you pay the order, it will put it on priority, so it will be signed faster, so you can't cancel it, and you have to pay for the shipping, and it will also force you to pay their family subscription, so when you think you are only paying 41$, you are actually paying 60$, and you have to tell them to cancel the subscription, or else you will pay them monthly

Never got my autograph. It's been 6 months. Credit card company won't let me open dispute with streamily.

Horrible, horrible company! I was excited to see an actor I like doing a signing and purchased a signing from him, my sister also purchased one for me as a Christmas present. Its been 3 months and nothing! I've contacted them twice and basically been told "we get it when we get it". The second time they even confirmed they do NOT follow up. I fully understand the talent is busy so it can take some time, but guess what busy people can easily do?, that's right, they can easily forget when they're super busy. Or the photos could have been lost in the mail and since they don't follow up, they don't know this. They should have a follow up plan in place instead of the "just wait and see" approach they take. I want to be clear, I in NO way blame the actor as I know he was very busy last year, I 100% blame streamily for their lack of follow up. I have contacted them again this week as 1/12/2023 is exactly 3 months since the signing and they have NOT responded yet. From what I've read of this particular actor he really appreciates his fans so I doubt he just blew it off which means either he forgot due to how busy he was or the photos did indeed get lost in the mail. I will never purchase from them again unless they put a follow up plan in place. I just want the picture I paid for! Edited: Since they didn't respond to my emails I used the message function on the site and received yet another canned "it can take a while" response. I pushed back and now they're changing their tune, saying they do follow up, "they have a team that is in constant contact with the talent" but yet they can't provide updates because of all the orders. Hmm. If they are indeed in constant contact then they should at least be able to give updates when a customer emails asking what's going on but yet they don't. If Amazon can give updates to all their customers with the probably thousands more(more likely more than that) orders they deal with, streamily should be able to provide updates as well.