StreamilyReviews of streamily.com

Response from StreamilyOct 13, 2026

Hi Samantha, Thank you for your feedback. We're very sorry that our communication left you feeling dismissed. We understand how frustrating it was to wait so long for your order, especially when you knew the signing had taken place. Our intention was to clarify what our internal records showed and explain the steps we had taken to get your order completed. However, we understand that our response did not come across as intended, and we're sorry for that. We take customer feedback seriously and appreciate you sharing your experience. We're glad you love Hannah's work, and we hope you enjoy your order now that it's been received! Best wishes, Streamily Support

Response from StreamilyOct 12, 2026

Hi there, Thank you for your honest feedback. We're very sorry that your package was delayed in our warehouse and that it took multiple follow-ups from our support team before it was finally shipped. That's not the experience we want anyone to have, and we completely understand your frustration. Your concerns are absolutely valid, and please know that this issue has been heard. We're taking your feedback seriously and making improvements to our shipping processes to help ensure orders are dispatched promptly and issues like this are handled more efficiently. We're glad you were happy with the product and appreciate your kind words about our customer support team. Most of all, thank you for bringing this issue to our attention and giving us the opportunity to improve. We're truly sorry we let you down on the shipping side. Best wishes, Streamily Support

Response from StreamilyJul 14, 2026

Thank you for your feedback, and we're so sorry for the delay. We've recently experienced a temporary backlog in shipments, which has unfortunately impacted some orders and tracking updates. Our fulfillment team is actively working through it, and we expect things to be back to normal very soon. Tracking shows your shipment arrived on the east coast today, so you should receive it soon 😊 We truly appreciate your patience and understanding. If you have any other questions or concerns about your shipment please contact our support team anytime! Best wishes, Streamily Support

Response from StreamilyMar 5, 2026

Thank you for your feedback! We see that you ordered a pre-signed print, which is supposed to ship within 3 business days. Your order left our facility a day late; we apologize for that delay. Thank you for letting us know so we can improve. But we hope the print you ordered will bring you much joy! Best wishes, Streamily Support

Response from StreamilyMar 5, 2026

Thank you very much for your feedback, Rebecca. We genuinely appreciate it. Your request for more (and better) notifications has not gone unnoticed. We are working on this, and your feedback helps us improve. Additionally, we sincerely apologize for the delay with your order. We will also reach out directly to provide some more context regarding the delay, and address any other concerns you may have. Thank you again for sharing your feedback! Best wishes, Streamily Support

Response from StreamilyFeb 6, 2026

Hi Damien, Thank you very much for your feedback! And I'm sorry that it's taking the talent quite some time to sign the larger print for you. I'm happy we were able to send you the smaller version a while back (and I hope you have received that one), and we are still working with the talent to make sure you will also receive a larger version of that same print. I will reach out to you directly via email to give you a better update on this. But thank you again for taking the time to review us and send us your feedback. It is appreciated. Best wishes, Streamily Support

Response from StreamilyFeb 3, 2026

Hi Stephanie, Thank you for your feedback! We always appreciate hearing from our customers!  And I'm sorry to hear that the tone of the emails you received from us felt a little vague. I have been reading through them, and the message you received informing you that there was a slight delay with the talent returning the signed prints to us because they (most talent) take time off over Christmas and NYE, was in no way meant as an accusation. We always aim to be fully transparent in terms of letting our customers know what goes on behind the scenes, and this was purely an informative message so that we could give you an explanation for the delay.  And apologies again for the early January email-issue! This was a tech issue that affected all customer correspondence unfortunately. But we are very happy this was resolved as soon as it was discovered. And we were able to update you and send you the Nick Boraine print which we were glad to hear you were very happy with! Thank you again for taking the time to review us. It is very much appreciated. Best wishes, Streamily Support

Response from StreamilyMay 21, 2025

Hi Alex, Thank you for being a loyal Streamily customer and for sharing your honest feedback. We sincerely appreciate your support over the years and apologize for the frustration caused by the delay in resolving your order from April 2024. While we’re glad to see your refund was ultimately processed, we completely understand that the year-long wait and lack of proactive communication fell short of your expectations. This isn’t the experience we want for any customer, especially someone who has invested as much in our community as you have. We’re actively working to improve our response times and communication processes to prevent situations like this in the future. Your patience and willingness to continue with Streamily mean a great deal to us, and we’d love the opportunity to provide you with the seamless service you deserve moving forward. If there’s anything else we can do to assist you, please don’t hesitate to reach out to our team at [email protected]. We truly value your business and your trust. Best regards, The Streamily Team