StreamilyReviews of streamily.com

This business has some absolutely shady practices, which other reviews can attest to. Their customer service is a joke, and seemingly consists of whoever in the office is available, rather than hiring even one single person to dedicate to helping their customers. But they have plenty of time to send a bloated email at least 5 times a week advertising a dozen random shops where you can BUY things. Not to mention their Twitter account is a joke. Constant bloated posting with actually very little engagement; the actors they advertise don't even RePost their own ads for their shops. They also frequently leave out major/main characters when advertising their actors, like no one is doing research at this company on who their talent is, what their most well known roles are, and how to effectively promote them. All they care about is taking your money and literally running. Their subscription service is a joke, and one cannot cancel without emailing their basically non-existant customer support. The add-ons they try desperately to push aren't even always guaranteed or fulfilled, no matter what their website says. Their staff don't seem to be very experienced in dealing with people or organizing the type of signing events that are literally all the company does. They need to hire some bodies that have actual real experience from in-person convention events where these same type of signings happen (except somehow they're more well organized in a room with hundreds of people than they are in the dining room of an actor with just a chat room). Do not be fooled! The premise of this business is very tempting and seems like a good thing that's accessible to all, with lots of promising perks. It's all a fancy scam to get your money. Yes, it's undeniable they do sometimes deliver, but the negative feedback available publicly is frankly astonishing. They only function because there is no similar business and literally no competition in their current market. The actors on the site are just trying to earn income to provide for their families and honestly must have no idea how this business is actually run and how customers are treated. They do the majority of the work interfacing with buyers and taking time out of their lives to do signings, so the least Streamily could do would be to not make their talent look like jerks. Judging by some of the reviews from 2021 and prior, feels like the company started out strong and then got too big for their britches. Either that or they mismanaged their funding so much they had to make employee cut backs. With all the actors they have listed on the site, they have to be making thousands daily. And they can't afford to hire dedicated customer service?

Don’t get those who complain about this company, I’ve used it a few times and always received my signed prints from actors. Just make sure you use the livestream signing ones since then you know the actors have signed your print. Autographs takes about a few weeks to month to arrive but always has tracking.

After ordering a Signed picture from a voice actor on stream (witnessed the order being signed on stream so I know it exists) streamlily sent a message saying that the order was on its way but have received no further notice or tracking number, my messages to Streamlily have come to be ignored since that point and it has been nearly 2 months since that update. At this point I have no idea where my order is or what condition it’s in. I’m wanting a refund from them at this point.

I ordered a live signed photo. The signing occuredbut it turns out the celebrity forgot to sign it. On 10/17/23 I recd an email from Streamily asking if I wanted original unsigned or a replacement. I emailed back on the SAME day asking for a replacement. Apparently there is a MAJOR glitch in their support system email because not only do they say they never recd it but none of my emails since then have been responded to. I did not hear back until I sent a message through their website chat bot. They state they never got my response so they sent me the unsigned photo. Now to get a signed copy I would have to reorder on the next signing the ceebrity does if they ever do.

I ordered 2 voice shout outs from this website. One came much later then promised in their faq, but luckily still arrived. The other still hasn't been emailed out to me despite being marked as signed. Contacted customer support, but getting no response whatsoever. avoid it at all costs.

Had been looking forward to items from a voice actor in particular to be available for purchase. Once I received a notification about the store being open, I put a $33 print in the shopping cart and before I could checkout, the prices changed to $54 and then the store closed. Once it came back up, every single item was priced at $50, when they used to be different prices for almost all of them. All of this in a transaction of less than fifteen minutes. Costumer service has been unresponsive.

I had ordered a signing, paid extra to have it done on the Live Stream. The Talent had personalized it perfectly, had said what they wrote on it and even held it up on the Live so it clearly shown what they wrote. I was SUPER happy. I have the video of the Live Stream as proof! 7 months later, I just received the photo in the mail today. It's a complete FAKE. It is NOTHING like what I saw on the Live Stream. The personalization was a joke.. not even close. Just some generic autograph. I couldn't be more disappointed.

A celerity I like was going to be doing a livestream and signing prints, so I bought one. They never told us the handle the livestream would occur on—not during the order process or in further emails. Many of us assumed it would happen on the celeb’s IG, but it didn’t, it was on a Streamily one we weren’t told about. Customer service took no accountability, they were dismissive and rude. Will not make the mistake of supporting this company again. After seeing all the other complaints, I wonder if my order will even show up.