StreamilyReviews of streamily.com

Response from StreamilyOct 8, 2026

Hi Morgan, Thank you for your feedback. We're very sorry to hear that your print arrived damaged. We're glad to hear that you were happy with the signature and personalization, but we completely understand how disappointing it is to receive a damaged item. After looking at your order, it appears that we were not contacted about this issue prior to your review. Had we been made aware of the damage, we would have been happy to investigate and discuss replacement options with you, as we regularly assist customers when items are damaged in transit. We will reach out to you directly and would welcome the opportunity to learn more about what happened and see if we can help. Best wishes, Streamily Support

Response from StreamilyOct 7, 2026

Hi Katharine, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the delays with your outstanding orders. After reviewing your account, we can see that you have successfully received multiple signed prints from us in the past, and we're grateful for your support over the years. We also agree that the length of time you've been waiting for some of your remaining orders is not the experience we want our customers to have. While signing schedules are ultimately dependent on the talent's availability, we understand that this does not lessen the disappointment of waiting for an order that was intended as a special gift. We also recognize that we could have done a better job keeping you informed throughout the process. We will be reaching out to you directly via email to review your outstanding orders and discuss available options, including refunds. Our goal is always to make things right whenever we can. Thank you again for your feedback. Best wishes, Streamily Support

Response from StreamilyOct 1, 2026

Hi Damir, Thank you for your feedback. We're very sorry to hear that your experience did not meet your expectations. Because Trustpilot reviews are anonymous, we're unable to identify your order or review the specific details of your case. We understand how disappointing delays can be, especially when an order is intended as a gift. We would appreciate the opportunity to investigate this further. Please contact us at [email protected] with your order number, and our team will be happy to review your order and provide an update or a solution. Thank you! Best wishes, Streamily Support

Response from StreamilySep 4, 2026

Hi Wilson, Thank you for your feedback. We reached out to you by email to explain that the larger print was signed by the talent by mistake, and we sent it to you free of charge as a courtesy for the extended wait. We are still waiting for the talent to sign the smaller print you originally ordered and will send it to you as soon as it's completed. Please let us know if you have any other questions! Best wishes, Streamily Support

Response from StreamilyAug 5, 2026

Hi Allison, Thank you for taking the time to share your experience. We're truly sorry that your daughter's birthday gift arrived long after the occasion and completely understand how disappointing that must have been. For Signed Off Camera orders are generally completed by the talent within 30–60 days, although processing can take longer depending on the talent's availability. We mention this in our FAQs, but we understand that in situations like yours, where the wait extended well beyond that timeframe, it can be incredibly frustrating. Alex only signs a couple of times a year, which unfortunately resulted in a much longer wait than usual. While we did our best to provide updates as we waited for the signing to take place, we understand that not having a more definitive timeline made the experience feel disappointing! We really appreciate your feedback regarding setting clearer expectations for longer waits. We're glad the poster arrived safely and met your expectations, but we're genuinely sorry the overall experience fell short. Thank you again for sharing your feedback! Best wishes, Streamily Support

Response from StreamilyJun 11, 2026

Hi Xavier, Thank you for your feedback! We're happy you received your duo print, but we're sorry to hear that your experience left you feeling this way. We understand how frustrating changing updates can be. The reason you received different responses over time is that the details surrounding the signing were evolving, and we always strive to be as transparent as possible by sharing the most up-to-date information we have at the time. While the information changed as plans developed, our goal was never to provide conflicting answers, but rather to keep customers informed as new details became available. We also wanted to clarify that your correspondence was with two members of our team, both working to provide the latest updates. We appreciate your patience throughout the process and will continue working to improve our communication moving forward! Best wishes, Streamily Support

Response from StreamilyMay 6, 2026

Hi Mimi, Thank you for your honest feedback. We’re very sorry the experience did not meet expectations, especially with the personalization error and incomplete video. We know how important these keepsakes are, and we completely understand your disappointment. Our team is actively working with the talent to have both the print and video redone correctly for you, and we’ll make sure everything is carefully reviewed before it ships out. We truly appreciate your patience and the kindness you showed toward our support team throughout this process. We’re also taking your feedback seriously as we continue improving the livestream experience for future signings. Thank you again for giving us the opportunity to make this right. Best wishes, Streamily Support

Response from StreamilyMar 26, 2026

Hi Jess, Because you have been communicating with our team via our HelpDesk for several days, we have addressed your concerns there. We have also explained how the "order search engine" works. This is not designed for tracking your package. It will update you on the various stages your order goes through before shipping. We have not received a refund request from you, but we can absolutely process a full refund if you prefer not to wait for the talent to return the signed print to us. If you have any other questions or concerns, we're happy to help. Best wishes, Streamily Support