StreamilyReviews of streamily.com

Response from StreamilyOct 15, 2026

Hi Erica, Thank you for sharing your feedback. We're truly sorry for the long wait and the conflicting information you received about your order. You deserved a clearer, more consistent experience, and we completely understand your disappointment. Unfortunately, there were issues with the signing that weren't identified until the prints were returned to us, and the information we received as we worked to resolve the situation kept changing. Although we shared updates as we received them, we recognize that the conflicting messages only added to your frustration, and we're sorry for that. We ultimately arranged a full refund and still sent you the print, but we understand that this doesn't undo the frustration or disappointment caused by the experience. We're taking your feedback seriously and will use it to help improve how we handle situations like this in the future. Best wishes, Streamily Support

Response from StreamilyApr 14, 2026

Hi Jess, Thank you for taking the time to share your experience. We’re very sorry for the frustration and disappointment this situation has caused. Repeated livestream cancellations and long periods without meaningful updates are not acceptable, and we completely understand how discouraging it is to wait months with your order still unsigned. We truly value your feedback. Situations like this highlight the gaps in our process, and we’ve recently implemented new internal guidelines designed to reduce repeated rescheduling, improve proactive communication, and ensure customers receive clearer updates when timelines change. While cancellations can occasionally happen, multiple delays without firm communication is something we are actively working to prevent going forward. We also want to clarify that we can absolutely review an order for a refund if it has gone 90 days without being signed. We never want customers to feel stuck in limbo, especially after extended delays like the one you’ve described. We would really like to look into your specific order and make this right, but unfortunately we aren’t able to identify your account based on this review alone. If you wouldn't mind reaching out to us directly at [email protected], we’ll prioritize your case right away — whether that means arranging a refund or discussing next steps. Again, we sincerely apologize for the experience you've had and appreciate you calling this out. Your feedback is helping us improve, and we’d welcome the opportunity to resolve this for you directly. Best wishes, Streamily Support

Response from StreamilyApr 14, 2026

Hi Kasia, We’re very sorry about the misspelling and the video being cut off — we understand how disappointing that is, especially for a personalized order. This isn’t the experience we want anyone to have. We’re going to reach out to the talent and have this redone for you so you’ll receive a new print along with a properly completed video. We’ll also be contacting you directly using the information on your order to confirm the details and make sure everything is correct. Thank you for bringing this to our attention, and we appreciate your note about the photo quality Best wishes, Streamily Support

Response from StreamilyMar 5, 2026

Hi Nick, Thank you very much for your feedback. We are truly sorry to hear you are not happy with the service you received, especially regarding the problematic fulfillment timeline.  We completely understand these concerns. We have reached out to you directly with some more context regarding the fulfillment of your order, and also to give you the opportunity to ask more questions, if you have any.  Thank you again for taking the time to leave feedback. We appreciate hearing from all our customers.  Best wishes, Streamily Support

Response from StreamilyDec 18, 2025

Hello, Thank you for providing your feedback! We are very sorry to hear you are not happy with your signed print! Our prints go through quality control before they are shipped to the customer, and if you received a print where the signature is barely legible, that is not acceptable. That print should have been intercepted. We can't check on any communication we may have had with you without a name or an order number, but if you did not reach out to us after receiving the print, please do so now. We are always happy to send a replacement print free of charge when things like this happen. (We would ask Jennifer to redo your order.) With regards to the message Jennifer added for you. Any personalization is always at the discretion of the talent. However, the talent will never add things like "thank you for being a fan" if this is not requested, because most customers do not want this message on their signed print. But we can ask Jennifer to add this to your replacement print, if you wish. We look forward to hearing from you!

Response from StreamilyJun 24, 2025

Thank you so much for your feedback. First of all, we'd like to sincerely apologize for the delay in fulfilling your order, and especially for the poor customer service you've received. Waiting 4 months for an item is an unacceptable long time. And even though we make every effort to have talent sign prints and return them to us as quickly as possible, we completely understand your frustration. We're very sorry you were not given a more detailed update when you reached out. We truly appreciate our customers and we consider you part of the Streamily family. We're as passionate about our talented artists as our customers are, and our aim is to always be as transparent as possible. We're sorry we let you down in that regard. While you were offered a full refund for your order when you contacted us, we understand that is not what you were hoping for, and how disappointing it is to not have received that truly special, personalized item. We will reach out to you shortly with an update regarding your Harry Lloyd print. Your trust in Streamily means everything to us, and your feedback matters! We're 100% committed to improving our transparency regarding fulfillment timelines. Thank you for giving us the opportunity to make things right for you.

Response from StreamilyDec 11, 2024

Thank you for reaching out, and we sincerely apologize for the frustration this situation has caused. We completely understand how concerning it is to see recurring charges without a clear way to cancel, and are sorry for any confusion and inconvenience you’ve experienced. To cancel your membership, you can easily do so by accessing your order history page. At the bottom of that page, you’ll see an icon labeled “Manage Subscription.” Click on it and follow the prompts to cancel your membership. If you still have trouble, please reach out to our Support team, and we’ll be happy to walk you through the process or handle the cancellation for you. We’re committed to resolving this quickly and ensuring your experience is a positive one. Thank you for your patience, and are truly sorry for the inconvenience.