Dakota Y.
Ordered in January, it’s April and still nothing
To be clear, this review holds absolutely nothing against Neil Newbon, as I’m sure he’s beyond busy. It’s Streamily I have beef with. I find it a little audacious of yall as a platform to start asking for reviews when I have not received the autograph I ordered in January and it is currently April 12th. This is even after contacting customer support months after making the order. Don’t ask for reviews when you haven’t delivered the product you want reviews on. Edit: I also want to clarify I don't mind waiting a while for my order. It's not about how long it's taking!
Response from StreamilyApr 16, 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We have reviewed our records and it does appear that on March 25th, we did apologize for the delay in the fulfillment of your order and offered a full refund, if you would have preferred. We understand that this is not the experience you had hoped for and we apologize for sending you an automatic invitation to review an order you have not yet received. We thank you for bringing this to our attention and will work to do better in the future. Please feel free to contact Support and request Nathalia should you require any further assistance or would like to discuss this matter in more detail.