StreamilyReviews of streamily.com

I purchased a signed autograph with Benson Mokhtar 2/15/2024. He sent photos to you & you said it was a problem. I explained what Benson said he had already told you. You guys still didnt send photos. Then you emailed saying you didn't get the photos from Benson, that you were still waiting. The whole time I was in communication with Benson. You guys were just saying whatever you thought was good while I was without something I paid for. I received emailing that order arrived at warehouse after sending text that I needed my money back on 4/24/2024. Then at the end of April the photos finally arrived. All the emailing back and forth getting nothing solved. To you guys saying you didn't get order. Benson telling me he sent them, you have it & he didn't understand what you guys were doing & why. I will never use this company again. Not a great experience for somethhing so simple. My daughter shouldn't have had to wait that long to get her birthday gift.

Never had any issues - ordered 4 prints got 3 very quick. One I had to wait longer for but the talent was on vacation. Customer services excellent with me as I ordered a few more prints but the talents had to rearrange and I got refunds on those ones.

Prices with shipping & handling are high. Having a shopping basket so you can combine orders would help cut down in the customers costs. I doubt that the artist is making very much from these transactions.

I placed an order on October 29th 2023. For months and months, the status of the order has been stuck on "Waiting To Receive Order From [Talent]". I asked multiple times about this. At first I only got standard responses of "be patient, it will be here soon, surely". Then, I contacted "Nathalia" (as all those copy-paste responses on Trustpilot point out; I assume it is their codeword for "vocally unsatisfied customer" and expected them to actually do something this time). They answered on April 11th, refunded me $20 of the $120 paid and assured me they will receive my print "in the next few days". Surely. Two weeks later, and to no one's surprise, the months-long-missing print did not suddenly appear. The order status is the same it has always been. They keep stringing me along, they have been giving me empty promises for HALF A YEAR now and simply won't admit the print is lost and refund me. I want my money back. A lost shipment would have been sad either way, but this? This customer "service" is unacceptable. Heed all the negative reviews on here and stay AWAY from Streamily, because they will NOT help you once anything goes awry with your order. /EDIT May 4th: They told me to "contact them" below. I have been contacting them, THEY are ghosting ME. They claim to respond within 24 hours during weekdays, yeah, I'm not seeing any of that. They informed me that there was an error trying to refund me. And now - nothing again for the last couple days. /EDIT: I stumbled upon this review by chance (May 29h 2025). Just so you know, they DID eventually refund me in full, after pestering them about it. The autographs never showed up.

Before placing an order I specifically looked up if product can be shipped to my location and it was there. So I placed it and all was well for streamily as far as it concerned billing me. There was no communication during two months till my order was fulfilled, but when it was time to ship it instead I was contatced by support and asked to come up with a new shipment address in another country(as if it's a trivial thing) since they won't ship to the address I left during the order creation. Because of that I had to bother a colleague and waste their time asking to receive shipment in my stead and then spend extra money so they could resend it to me directly. I can only wonder what would have happend if I couldn't find another address to ship to. The order itself arrived after all, but I can't attest to it's quality/integrity because I obviously didn't see it. It's been more than a month since my exchange with support and me suggesting to remove countries they are unwilling to ship to from the list so it won't be falsly advertised, but they are still present there. Make of it what you will.

I made 3 purchases over the last 2 months and the service fee went from $7.64 on an order 1 month ago and $8.26 for a second order days later for orders from the same person in the UK and then was charged a fee of $23.31 for an order from California. I also bought into the family plan scheme which charged me 9.99 and 18.95 on the same day for the 'service' and one of the services that was supposed to be part of this was free shipping which I was then charged for that too. The customer service person who replied never helped me and made me want to never do business with them ever again.

I got a promotional email from Streamily that used my old legal name that they'd gotten from my first ever order's shipping address, and when I asked them politely to remove it from their database they lied and said they got the data from my gmail account which is not and has never been tied to my old legal name in any way, then went silent when I presented my skepticism and asked for more information how they pull name data from gmail. They've been silent for nearly two months. It's a violation of EU data protection laws. I have had the same issue of companies sending promo emails using my old legal name ripped from shipping data, but in all three other cases they immediately said "Sure" and removed it - they were helpful and fast, unlike my experience with Streamily's customer support. Update: October 9th 2024 I'm going to try and contact them again. I'll update the review if it goes well, but I highly doubt it considering how comfortable Sienna from support was lying to my face. Update: October 15th 2024 I was told that "They don't usually delete customer data for business reasons", as if they weren't breaking the law by keeping my data against my will, as if they are doing me a favor by abiding by the law at my request. They claim to have finally deleted my data. Let's hope they actually did. I'd have bumped it up by one star if they didn't act like they were doing me a special favor by abiding by EU data protection laws. It's crazy that I had to contact them twice about this and that they just lied to me about where they got the data the first time, honestly.

I ordered a Neil Newbon Baldurs Gate Autograph. I am still waiting for the next step I ordered the Autograph on 03.0302024 and its still not Signed by Neil or was Shipped to Streamily, I cant understand How an Order that took over 200$+ , Take so long is it the Problem from Streamily or from Neil I dont know but its very Disgusting to wait so long. And didnt get any News or Information when it will be signed? It was for an Birthday Special, You guys should Describe How long it can take on youre site and Communicated more with the Artist. Then we can see where our money goes. Would not buy again if it takes so long!