Valerie O.
Don’t fall for this SCAM!!!!
The flat iron is horrible and nothing like the rep in the mall stated. He used one iron to style my daughter’s hair and it turned out beautiful, but the one we were sent home with was junk. He advised it was heartless and can be used on wet or dry hair, but that was also a lie. I used the serum on her hair and the results are still the same. I shoulda just bought another babyliss. I want a full refund or I will be contacting a lawyer and the BBB.
Response from straightaheadbeauty.comFeb 20, 2025
Hello Valerie, Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.

