PetcoReviews of stores.petco.com

El servicio de grooming lo hacen como quieren. A veces no cortan las uñas y el pelo se lo cortan como quieren.

They had me wasting time. My dog ​​had an appointment and the grooming front office told me that the vaccines had expired. They sent me to another department to check the vaccines where they told me that they expired. In 2024 I return with the information and oh surprise they can no longer provide the service to my dog ​​because there is already another dog that covered my appointment. Then they tell me that it is Petco's policy that if you are late the appointment is canceled but as I make them understand that I should not be late, the front office made a mistake with my dog's vaccinations. I asked them for a copy of the policy and they didn't have it. I asked them for a phone number to file my complaint and they didn't know. They never accepted responsibility for anything, lousy service.

Long time Petco customer!! Recent home delivery ( door dash) # 5866 and 98476553735866 I always love to donate when shopping in store ! ❤️❤️❤️

The staff is friendly and the store is clean but every single fish I've ever bought here dies within a few hours to a few days. I've owned pet fish for the last 35 years, I try not to come here (for fish) but mom and pop pet stores are too far from me buy every single fish I've ever bought here dies within a few days.

Mi experiencia comprando en línea no ha sido nada agradable. En un principio no pude hacer el pago de mi pedido con PayPal, al hacerlo con tarjeta de débito se me generó un cargo doble que tuve que disputar con mi banco. Mi pedido a pesar de estar pagado, jamás se me envió. En atención a clientes solo contestaban que darían seguimiento al pedido y esto jamás pasó. A 8 días del pago de mi pedido, sigo sin un recibir ni el producto ni un reembolso.

This is my second review. I don't expect anything to change. I guess I am stuck with an item I don't need. Maybe I can gift it to some one who needs it. All I can say is I read many reviews on petcos company and virtually every one was bad bad bad!. Maybe this will prompter's them to be more considerate of their paying customers. I for one will never shop there again.

Other than having the hard-to-find product in stock, Petco and the experience I had with them was rough. Customer service has no idea what they're doing and their tracking methods are from the Oregon Trail days. When I finally did get my product, the follow up call I was supposed to have received from a local store was never made. I'm not one to seek out a store that is supposed to follow up with me either. Moving forward, I'm looking elsewhere. The only reason for the second star is, again, the fact that they had my product in stock, which was a difficult one to find. Hopefully they can turn their act around and become the brand they once were.

We needed dog food so ordered online for store pickup. We received a credit for using online service and they texted us in 10 minutes notifying us our order was ready for pickup. Upon arriving at store all items we ready. Great experience.