PetcoReviews of stores.petco.com

Avoid Petco Cookeville grooming. Abysmal customer service. Made an appointment in advance for my two labradoodles. Followed Petco rules, including forms with vaccination records. Records came from our kennel, which has the vets' records on file. Two weeks later, when I arrived for my appointment, groomer would not accept my records. We were able to contact our vet up north for one dog, but the vet for the other (in Crossville) was closed on Saturday. I asked the groomer to call the kennel so they could send a photo of the other's record, but she refused. It had to be from a vet. When I told her the record is the same one the vet issued, she said that did not matter. The record must be from a vet. When I said that is not what the online registration form said, she said that did not matter. When I asked her to look it up, she raised her voice and said it did not matter. The discussion became a little heated and she refused to groom the pet. The manager, Seth, said it did not matter what the registration form says, that is their policy. I contacted the kennel, and they were willing to text a photo of the vaccine record, but groomer and manager said no. If they want a specific document, they should request it. Two weeks - and an hour drive from Crossville - all wasted.

I went to Petco looking for a companion for my little ferret. So, I asked a salesperson for help. From the moment, he came to help me. He pointed out on an old ferret they had for adoption. When I saw it, I felt sorry for that ferret. I asked him if it would be a good companion for my ferret. He said yes (but he doesn't play with my ferret at all). Well, the fact is, they said the ferret was healthy. After a month, I noticed it had something on his neck. I didn't know what was it, but that thing started growing up very fast. I took it to the vet. They told me my poor ferret has a tumor and he needs a surgery. Unfortunately, that surgery is too expensive. I couldn't get it done yet. I had never imagined this would happen.

I was in your store on Lehigh St. in Allentown last week as was so appreciative of the help I received from Cherie and Wendy. They went above and beyond to help me buy prescription dog food for my dog. There were some issues with trying to figure out how to purchase the food, as it was something new. Both of these ladies spend so much time trying to figure it out and were so kind and helpful. As someone who has worked in customer service for many years, I was truly grateful for all if their help. You are lucky to have such wonderful, caring employees.

Great variety of supplies and always in stock. They have fish, rats, cats, ginni pigs and more pets you can buy.

Dreadful service from Petco Mexico. Delivered order incomplete in an open box. Chat takes forever and frequently disconnects before they have answered. When they have managed to answer they have told me on that the missing part of the order would be delivered, but this has still failed to materialise after 2 months

Petco, Los Gatos, CA. Since getting Fred been regular visitors and always welcomed by lovely, helpful staff. Despite Fred peeing on the floor! Twice. Always a fun visit!

My Petco store is in West Dundee, Illinois. I LOVE the Petco company, my Petco store AND, the Petco Master Card that I got through Petco and with which I earn many great perks that save me money. I have been shopping with Petco for about 11 years and have never had a bad experience. I often order my organic dog food from their website and if I have ever had even the slightest issue, Petco has ALWAYS made things right for me. Petco is THE ONLY store that I shop at for my dogs and it is the only place that I will have my dogs groomed.

En lo personal me parece una tienda muy completa en servicios y productos ya que encuentras gran variedad de artículos y cuentan con los servicios necesarios para cubrir las necesidades de mis mascotas. Me encanta ir a sus tiendas por que siempre encuentro lo que necesita. Aparte tiene un personal muy colaborador que siempre te orientan.