Supplies for dogs, cats, birds, fish, reptiles, and small animals, full and self-serve grooming, photography, and veterinary services. Includes store locator, job opportunities, and online ordering.
Petco (stores.petco.com) has 108 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Rolando Lopez G.
Una experiencia muy ojete, ya no atienden mis mensajes y ya pasan mas de 3 semanas y aun no me dan mi reembolso, es increíble la pésima atención que tienen, solo se escudan diciendo que tienen que checar en almacen a ver si ya les regresó estafeta el pedido, cosa que no es mi problema, 3 semanas para un pinch3 reembolso DE LA V33RGA
motilal S.
what an absolute joke of a store, went in to my local RO store, called in advance about the cat nip i wanted to buy. Lady on call told me she had it in stock and kept one held for me. Mind you i live 45 mins away from the store so i drove only to be told that it is no longer in stock and last one got sold. thank you for making me drive this far and lying to me
Winston
Was unable to pick up at the store,Item returned to stock. Return money not refunded, tried to resolve several times, horrible customer service, was not given any other options to resolve the issue. Was warned not to shop there, Chewy is awesome
Darren M.
This is for corporate office your general manager James, is a liar. He cut his hand with a knife his own knife at that. Not the one that the company issues everyone. He got free money for nothing. All the employees there knows it. Ask Candice, Blake, Hayli, and Anna Grace. They will tell the truth. Hes been lying to everyone.
Keven K.
I tried to order some Frontline plus off the petco website,it said buy one get one 40% off , but when I went to check out it wouldn't apply the 40% off for the 2nd one , I called customer support and the guy I talked to didn't even know this promotion in their website was going on kept telling me it was 30 %, like 8 was lying or something, he had me screenshot the sale on the website and email it to him , then it took an hour to even get it to where I could order the products with the 40%0. Then when I die order it said it was declined right away , but yet petco still took my money off my debit card and said it's pending on my cash app card , and now I'm on the phone with them trying to get my money back and their telling me it will take 3 to 7 days to put it back iny card . I've talked to 2 different people now the first one was a girl who I asked to talk to a manager 3 times and she wouldn't let me so I hung up and called again with basically the same results, never got to talk to a manager, and if it was declined from the get go , petco should have never took any money off my card at all. I'll never shop at this worthless place again, they're way overpriced to begin with
Julia P.
Honestly speaking, you know the return window had already closed before I even received it which made me regret buying from them. 2 out of 5 stars from me.
Apollinaire T.
I took my dog to the vaccination clinic for a heartworm test. I've been trying for over a month to get the prescription filled, and Petco will not send it to the online pharmacy. We even did a three way call with the pharmacy to get it straightened out, and still nothing. I've called multiple times, and have been told a supervisor would call back- they didn't- and still nothing.
Me
Pensacola Store #01543 1670 Airport Blvd STE 700 Pensacola FL 32504 8/17/2026 11:25 AM Register 002 Transaction 295657 Helped by "Coco" Coco has an attitude problem. Didn't great me at checkout. Did not even look at me. Didn't say "thanks for shopping" or anything. When I said thank you she said nothing and walked off.
