Store SonyReviews of store.sony.com

After buying a Bravia 8 ii at a premium price direct from Sony it packed in within 3 weeks of being delivered. Apparently an issue with the power (3 red LED blinking) and is a major problem. I accept sometimes you get a bum product so was on to Sony straight away to get it sorted. They agreed to replace it so all good. However For them to send a replacement their process is to first collect the faulty product and have it arrive in their warehouse in Auckland (we live in South Island). It also needs to be in a box. I have already disposed of the original box so they were going to send a box for me to pack. Again a slight irritation but I can accept this. 2 weeks later and still no box even though I have been constantly asking for one to be sent. They even sent a courier (who arrived without warning, thankfully we were at home at the time) to collect the faulty TV. Yay. But they would not collect it as it was not in a box. Boo They still point blank refuse to send a replacement TV or process a refund until they receive the old one but have made no concerted effort to collect the old one. I am constantly promised communications which never happen. It is now coming to the stage of having to take it to the disputes tribunal. I have always loved Sony products but their after sales care service is shocking. When you spend over $5k on a television you expect some decent service to back it up. Not so with Sony New Zealand.

Eye cup of my Sony camera became loose and eventually was lost, about 2 years after purchase. I bought a replacement as no longer under warranty. The new eye cup, from the authorized Sony parts distributor, lasted only 5 months before it became loose and also fell off! After purchasing a camera costing thousands, I was hoping that they would replace it as the part only lasted a few months and it’s a Sony part from a Sony referred parts distributor. Disappointed that neither: Gentec, Microland, nor Sony would stand by their products. Don’t buy Sony, they don’t stand by their products if you have any problems…

Bought $500 pair of headphones in May. They broke, completely snapped while being worn for no apparent reason. In-store they sent the warranty request off, advising Sony would likely refuse it. They refused it. Called Sony and was directed to send photos and they'd advise what could be done, repairs if not a warranty claim and it's now been over a month without hearing back. My sister was about to buy a set of Sony headphones but has opted for Bose instead. I recommend anyone looking to invest in a pair of bluetooth headphones that will actually last avoid Sony like the plague. A complete waste of money. Will update if I ever hear back but I doubt it.

Non e possibile che ogni volta devo perdere tutto il giorno per accedere al mio account mettendo la password giusta e mi da errore che e sbagliata e ogni santa volta ne devo creare una nuova non posso perdere tutta la giornata perché metto la password giusta e mi da errore

Online store engaging in deceptive conduct trying to create artificial hype and fomo over their newly released xm6 headphones that initially had lackluster reviews with reviewers advising not to buy them. They created a sale which was not that far off from promotional launch prices and then cancelled half order and shipped the remaining saying it was a 'pricing error'. Bose had something similar and even they had the common sense not to piss off their customers and honoured all orders (which were ACTUALLY at a ridiculous price under $200, unlike sony who's sale was close to launch promotions). Meanwhile sony's response: go cry to fair trading. Will never buy another sony product in this household.

When i tried to recover my old playstation account they wouldn't help and just asked what the serial number of the console you created the account on is, which i obviously sold years ago. Now i can't connect to the playstation servers for 7 days already. I am constantly getting disconnected and they won't refund or give me back the days that i lost out on my ps plus subscription. Fk sony, i'll do anything to see this company go up in flames

Avoid Sony Australia, DO NOT order anything from them. They listed the headphones cheaply, then cancelled the order with no compensation or apology. Customer support treated me like a criminal, not a customer. Never ordering from Sony again.

Nach weniger als 4 Jahren Nutzung fiel mein Sony OLED XR-65A80J komplett aus (Mainboard/Audio). Reparatur auf eigene Kosten (~430 €). Kulanzantrag wurde standardisiert abgelehnt, obwohl das Gerät pfleglich genutzt wurde und über Überspannungsschutz betrieben wurde. Sehr enttäuschend für ein Premiumgerät dieser Preisklasse. Service wirkt unflexibel, das Vertrauen in Sony stark erschüttert.