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sony is really great brand, i’ve been using their stuff for years and always happy with it. i got tv, headphones, and a playstation, all working perfect. sound is clear, picture beautiful, and everything feels solid and well made. never had any serious issues, even after long time. once i contacted support about setup and they replied super fast, really polite too. prices ok for what u get, not cheapest but worth it. i just feel sony puts real care into their products, very reliable company overall, top in the industry for sure👍

WH-1000XM5 headset. After 7 months, the right swivel hinge popped out of the headband. I took the headset back to the retailer (Harvey Norman) who sent this to Sony NZ in auckland. Sony replied "the issue being reported is considered to be physical damage in nature. Hence, the warranty of the product cannot be applied. We can arrange a repair request and have our service centre contact you in 2 business days to discuss the repair but charges will apply." As Harvey Norman is legally liable for the repair, replacement or refund - my response of "This issue appears to be consistent with a known design flaw reported by other users, as documented in public forums and articles such as Headphonesty’s January 2024 report. The failure occurred without any misuse or impact, and I believe it constitutes a breach of the Consumer Guarantees Act 1993 (NZ), particularly the guarantee of acceptable quality and durability." was sufficient for Harvey Norman to force Sony to repair the headset at no cost. Two weeks later, I got my repaired headset back. For those interested - had Sony rejected that request, the fault would become a 'major fault'. Under NZ law, I could force Harvey Norman to replace or refund the headset. Any pushback would have resulted in a Disputes Tribunal claim being raised - something Sony would not want as that would expose them to legal scrutiny. The Disputes Tribunal in NZ is a quick, cheap, and informal way to resolve civil disputes (up to $30,000) without lawyers, using a referee to help parties reach agreements or make binding decisions on issues like faulty goods.

Sony cancelled my Black Friday order with no reason and refunded me only after the sale was over. Because of this, I couldn’t get the deal I originally paid for. This is unacceptable and shows very poor customer service. I will think twice before ordering from Sony again.

J'ai effectué une commande chez Sony pour le black friday. La livraison a été donnée à DPD. Le livreur n'a pas voulu livrer le colis et marqué qu'il n'a pas réussi à le livrer bien que je l'ai eu au téléphone et qu'il ne voulait pas me le livrer en main propre. Le livreur l'a directement déposé dans un point relais. Sony n'a pas réagi bien que le service de livraison aurait du effectuer deux passages.

Aspetto ancora la consegna della merce anche se mi hanno comunicato di averla consegnata. Assolutamente falso. Hanno consegnato solo uno dei due prodotti ordinati. Sono passati oltre dieci giorni dall' ordine e cinque dalla prevista consegna. Attendo di sapere se fare querela per truffa o per furto. Peccato perché Sony una volta era un buon marchio. Mai più.

D-Grade service from the online store. I ordered some products, lured in by a slightly better price and free delivery. Sony use the cheapest possible freight company who also seems to outsource the delivery. Not only did both parties have no idea where my parcel was, Sony didn't either. Hot tip - pay the extra $50 and go to JB Hifi.

Hola buenas! he comprado un vinilo el 7 de noviembre. Estamos a 25 y aparece como "estado desconcido" cuando intento saber sobre el seguimiento. Mandé un correo y no responden. A alguien más le pasó esto?

My Sony speaker battery life drastically decreased after the update.