INMOTIONReviews of store.inmotionworld.com

The online Help was wonderful and very fast and accurate and helpful. It was a great relief that my problem was instantly taken care of, and it was my own mistake, and everything is working perfectly. That gives me confidence to think about getting another InMotion EUC, since I have only a small introductory model for now! The EUC works great and the app also works well with it.

Inmotion has been responsive to my needs. Communication is straightforward and service has been on point. I feel treated very well. I expect future support to be just as good. Thankful I chose this brand and the rs scooter. Thank you inmotion team!

I would not recommend INMOTION based on my warranty experience. I received my V11Y on March 23rd, reported issues on March 26th, and have only been able to ride it for about two weeks in total, mostly for repair confirmation. For over two months, I have been working with customer service to resolve a motor issue, and my wheel is still sitting disassembled in my house. INMOTION offered to send a replacement motor under warranty, but they shipped the wrong motor—a V8S motor instead of a V11Y motor. After I notified them, they had to verify their records before authorizing the return. They then created return labels with expiration deadlines without first confirming my availability or transportation situation. I explained that I currently do not have an operational car and have practical limitations for shipping the motor, but those details have repeatedly been overlooked. Throughout this process, I have experienced frequent delays, incomplete responses to questions, and repeated situations where information provided in my emails was not addressed. At this point, I have had to limit my emails to one question at a time in hopes of receiving a direct response. My concern is not that mistakes happened. Mistakes happen. My concern is the lack of communication, the failure to account for customer circumstances before creating deadlines, and the amount of time it has taken to resolve what should have been a straightforward warranty claim. As of June 21st, my V11Y remains out of service and I still do not have a resolution.

Excellent Customer Service My P6 needed tech assistance..the inmotion team help solve the problem with immediate mailing out of parts and giving assistance during the repair:))) Put on 58Miles today TY

I had a wonderful experience with Inmotion. The product quality is top-notch, highly reliable, and performs perfectly on the road. What makes it even better is their customer service team; they are incredibly professional, helpful, and responsive to all my needs. I highly recommend them for both their amazing electric rides and their excellent customer care!

The response time from customer service was rapid. My question was simple, yet the answer was filled with information that would answer questions most commonly asked. Professional customer service, and a Top Tier company is a winning combination and Inmotion is just that.

I bought a second hand Inmotion RS from a seller on Facebook Marketplace. Unfortunately the seller was not able to assist me with transferring ownership on the Inmotion app due to being unable to access the account. I contacted customer service about this issue. They requested information from me to prove I purchased the scooter. After providing all the necessary information to customer service they were able fix the issue within 24 hours. They were quick to respond and resolve my ticket. Thank you!

The scooter is powerful and fast! I had to wait a bit for it to get shipped, but the staff was communicative through email.