Desiree
Very dishonest company! Very upset!
I ordered a new Inmotion unicycle but instead the staff at Inmotion warehouse in california sent me a used scratched up unicycle model with no charger. I had to send the unit back to them. They said the staff members in the warehouse got confused between a new and used product. This would of been my first unicycle I ever owned not now it isn't.
Response from INMOTIONMar 28, 2025
Dear Desiree， We sincerely apologize for your experience and completely understand your frustration. Unfortunately, cases like this can sometimes occur when orders are fulfilled by Amazon’s warehouse, as their system may mistakenly send out a returned unit instead of a new one. While we do not have direct control over Amazon’s fulfillment process, we take these matters very seriously. That being said, we appreciate you bringing this to our attention, and we are glad that we were able to resolve the issue for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, InMotion Team