INMOTIONReviews of store.inmotionworld.com

I purchased my scooter two months ago after previously purchasing the identical scooter a month prior to that. The 2nd scooter was a newer version of the previous, but would jerk/pull to one side. Customer service is difficult to reach, but after a while they sent me a new piece to replace and asked if I would do their work for them. After replacing the part the same problem persists, and they have essentially ghosted me about making a return. By now I have a $600 scooter that no one will ride because INMOTION won’t honor their end of the deal (which is providing a functional/safe product). I plan on purchasing more scooters, just not from INMOTION.

They are all to quick to sell you something, even let you call and talk but after wards you is extremely hard to get ahold of someone, the 1 yr factory warranty is crap, ive been trying for 2 days to get them to respond to me after getting them to send me a new battery which wasnt the fix for my problem on my INMOTION RS LITE HYPER SCOOTER they aren't reaching back out, God forbid they have a phone number for after sales help, this is becoming the biggest headache I have ever dealt with, my scooter has 181 miles on it and is now a paper weight, do not buy from this company unless you wanna waste your money and not get any real after sales help,

I am formally reporting gross violations of European Union consumer protection laws by the electric unicycle manufacturer Inmotion. Inmotion routinely dismisses statutory EU consumer rights by citing arbitrary internal policies, operating under the absurd assumption that company guidelines take precedence over binding EU legislation. Background and Product Failure I am the owner of an Inmotion V13 Challenger. After only 8,000 km of use, the unicycle suffered catastrophic electronic failure immediately following light rain. The V13 Challenger is heavily marketed by Inmotion as having superior ingress protection, promoted as one of the most water-resistant high-performance electric unicycles on the market. Following light exposure to rain: The unit refused to turn on, displaying a persistent warning indicating that the power button was permanently depressed. Inmotion support advised me to purchase and replace the power button controller board at my own expense. I followed their instructions; the issue persisted. Support then instructed me to purchase an even more expensive component: the upper motherboard (costing approximately $150 including shipping). After installing this new motherboard strictly according to their guidelines, the wheel died completely, showing zero signs of life. Upon connecting to the Inmotion app, the firmware version of this brand-new replacement motherboard displays as 0.0.0, demonstrating that the part was either dead on arrival (defective) or shipped without factory firmware. Violation of EU Law and Unacceptable Customer Service Under EU consumer protection law (Directive (EU) 2019/771), sellers are legally obligated to guarantee conformity. If a purchased electronic component is defective or fails to serve its intended purpose, the consumer is entitled to a full refund—including shipping charges—or a compliant replacement free of charge. When I demanded my statutory rights from the seller/Inmotion, they outright refused to comply, resorting to internal company loopholes. Over correspondence, Inmotion support: Shifted to an unprofessional, dismissive, and rude tone. Attempted to evade liability using baseless conjectures and unverified technical theories. Flatly refused to issue a refund for demonstrably non-functional hardware. Due to their continuous bad-faith communication and refusal to resolve the matter, I have officially filed a case with the local European Consumer Centre (ECC-Net), and formal proceedings are currently underway. Critical Safety Concerns Inmotion manufactures machines capable of speeds exceeding 90–100 km/h. Delivering substandard, moisture-vulnerable electronics—and shipping non-functioning replacement motherboards to consumers—creates a direct, unacceptable hazard to human life and health. A manufacturer that attempts to override European safety and consumer directives with internal policies cannot be trusted.

If I could do 0 stars I would. I have been dealing with customer service for almost 12 weeks now trying to get them to refund their product, a V12S that broke on me twice. I had been riding the wheel for about 5 days doing normal use on it and then it developed a motor fault making it completely unusable. I got stranded away from home and had to get a ride home. After weeks trying to get the customer service to do something, they finally fixed it under warranty - instead of giving a refund like I requested. Three weeks after I received the fixed wheel, which they had broken the kickstand on by the way, the same motor fault happened again. I am not sure if they put another bad piece in or just did something to the software for a little while to keep it quiet. Now the wheel has been unusable for almost six weeks and they still won't give me a refund and have offered to give me a new, lower-tier wheel. They have not offered to give me $600 to make up the difference in price I paid. When you buy a $2000 product, I believe it should work flawlessly and be as premium as the company says, otherwise you should get your money back. Please don't waste your time and money like I did with Inmotion.

I would not recommend INMOTION based on my warranty experience. I received my V11Y on March 23rd, reported issues on March 26th, and have only been able to ride it for about two weeks in total, mostly for repair confirmation. For over two months, I have been working with customer service to resolve a motor issue, and my wheel is still sitting disassembled in my house. INMOTION offered to send a replacement motor under warranty, but they shipped the wrong motor—a V8S motor instead of a V11Y motor. After I notified them, they had to verify their records before authorizing the return. They then created return labels with expiration deadlines without first confirming my availability or transportation situation. I explained that I currently do not have an operational car and have practical limitations for shipping the motor, but those details have repeatedly been overlooked. Throughout this process, I have experienced frequent delays, incomplete responses to questions, and repeated situations where information provided in my emails was not addressed. At this point, I have had to limit my emails to one question at a time in hopes of receiving a direct response. My concern is not that mistakes happened. Mistakes happen. My concern is the lack of communication, the failure to account for customer circumstances before creating deadlines, and the amount of time it has taken to resolve what should have been a straightforward warranty claim. As of June 21st, my V11Y remains out of service and I still do not have a resolution.

YOU sent us an inoperable product ( scooter) OVER A MONTH AGO. YOUR CUSTOMER SERVICE IS NON EXISTENT. You don’t have a human to call. YOU told us it would be fixed with the part that YOU were sending us that WE had to fix. IT wasn’t.  YOU told us to take it to a repair shop to get fixed.  THEY cannot fix it as they think it is a software issue. They also have attempted to reach you with no response. Your customer service options, extremely unprofessional. YOU need to pay for the parts , the labor AND and the labor/repair OR send us a new one and pay for yours to be returned. CALL US BACK!  We will not let this go. RESPOND TO THE REPAIR SHOP!!  We purchased two so that we could use it together and we cannot because there are two of us that need to use them. We have ONE. You have given us no choice but to resort to social media to get your attention. WE SIMPLY WANT WHAT WE PAID FOR.

Prices, payment terms and cancelation options are all better elsewhere. Prices are so bad that, even after paying their absurd 4.4% cancelation fee for a purchase I had just approved, it's still cheaper for me to pay the fee and buy elsewhere

Bitte kauft diese roller oder diese Geräte nicht da die kunden hier an letzter Stelle stehen die Kommunikation ist schlecht wie ich sie noch nie gesehen habe die Teile für den roller überteuert geht lieber zu teverun da kostet euch die Teile 3 mal so günstig und ihr habt mehr Auswahl an Teilen und diese sind einfacher in der Wartung auch kauft dem Müll nicht spart euch das Geld