Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
store.huion.com
Website
store.huion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I don't agree with the return policy, if Huion wants to treat their customers right it should be entirely free. I'm pretty sure a company such as Huion can already do this.
Customer support was very good as always.
Response from Huion Official StoreJan 14, 2026
Hi Filipe,
Thank you for taking the time to share your thoughts with us. We’re really glad to hear that you had a good experience with our support team — that means a lot.
We also appreciate your honest feedback about the return policy. We understand why you feel this way, and comments like yours help us continue reviewing and improving our processes. While certain return costs are part of our current policy, we’re always looking for ways to make the experience better and more convenient for our customers.
Thank you again for your balanced review and for recognizing our support team’s efforts. If there’s ever anything else we can help with, we’re here for you.
Sincerely,
HUION Customer Support
MM
Marcus M.
I made a mistake with a purchase and I…
I made a mistake with a purchase and I had to make a change. The support quickly gave me a couple of options and solved the problem.
Response from Huion Official StoreJan 14, 2026
Hi Marcus,
Thank you for sharing your experience with us. We’re really glad to hear that our support team was able to help you sort things out quickly and offer solutions that worked for you. We appreciate you taking the time to leave a 5‑star review, and we’re always here if you need anything in the future.
Sincerely,
HUION Customer Support
CU
customer
came without power adapter
i ordered a drawing tablet there but it came without power aadapter so i cant use it.
Response from Huion Official StoreJan 12, 2026
Hi customer,
Thank you for bringing this to our attention, and we're very sorry for the inconvenience caused by the missing power adapter. We understand how frustrating it must be not to be able to use your tablet right away.
Our team will continue assisting you through your support ticket to check if your unit comes with an adapter. If it does, we'll make sure you receive the missing item as quickly as possible. Please keep an eye on your email for updates, and don't hesitate to reply directly to the ticket if you have any further questions.
Sincerely,
HUION Customer Support
MS
MAGDA S.
Amazing
Firstly I love my Studio Kamvas, it's an amazing product in reasonable price. Then the service from Huion is top notch, I had a problem with a dead pixel and got it solved so smoothly:)
Response from Huion Official StoreJan 12, 2026
Hi MAGDA,
Thank you so much for your kind words. We’re really happy to hear that you’re enjoying your Kamvas Studio 16 and that our team was able to help resolve your issue. It means a lot to us to know both the product and the service lived up to your expectations. We truly appreciate you taking the time to share your experience, and we’ll keep working hard to make sure you always feel supported.
Sincerely,
HUION Customer Support
NV
Natalie V.
The customer service is amazing at…
The customer service is amazing at Huion! Our digital pen had stopped working and we only had it for a month. I reached out to Huion and worked with Orliza to see if they could help. I sent a video showing my issue and they saw that it wasn't working properly so they sent me a replacement pen. But I never received the pen even though it said that it was delivered. I let Orliza know that I didn't receive my pen and that I reported it as missing to my postal service. I waited a few weeks to see if it would miraculously show up at my door. It never came. The package was truly lost. I let Orliza know and she said that they would send me another replacement pen if I would just pay the shipping this time. I felt that this was incredibly kind as it was not their fault that the package was lost. I paid the shipping and they sent out the package promptly. This time I received the package and I was very happy with how I was treated and accommodated. Thank you Orliza and Huion for your great customer service!
Response from Huion Official StoreJan 8, 2026
Hi Natalie,
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that our support team was able to assist you and that you felt well taken care of throughout the process. Your kind words mean a lot!
We’re happy everything worked out in the end, and we’re grateful for your patience and understanding along the way. If you ever need help again, we’ll be here for you.
Sincerely,
HUION Customer Support
JA
Jane
No package, no response.
By now its 7 work days without a single update from my package.
When I ordered my package I ordered it with expedited shipping which means it should arrive between 3-7 WORK days. Sadly I didn't receive further updates outside of 'Payment Succes' the day I ordered it.
This wouldn't have been an issue if the site told me at the time of ordering the Display tablet was out of stock, which I assume is the issue.
I tried contacting Customer Service, and in my surprise my message has been unread for 3 days.
It's understandable that the first day I wouldn't get a response since this was a day in the weekend.
But it's outrageous I don't get the least of a response when my package hasn't even been sent yet, or at least a mail to me that says anything about a delay/ stock issue.
Canceling is another hassle, since customer service doesn't respond there's also no way to change my mind about the order, since this has to be done via e-mail.
I just really hope i get help here, or receive my package in the next day... But I doubt that is going to happen.
Response from Huion Official StoreJan 7, 2026
Hi Jane,
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to wait without updates, especially when you’ve chosen expedited shipping.
Please note that we typically respond to customer inquiries within 24–48 working hours, but due to the recent New Year’s holiday, our replies may have been delayed as we are currently experiencing a high volume of requests. That said, our team is actively working through all messages, and we have prioritized your email to ensure you receive assistance as quickly as possible.
We kindly ask you to check your inbox, as well as your spam or trash folders, in case our reply was filtered there. If you still don’t see our response, please email us directly so we’ll know how to proceed with your case and resolve the issue.
We truly appreciate your patience and understanding, and we’re committed to helping you get this sorted out.
Sincerely,
HUION Customer Support
PP
Petko P.
Great product
Great product
Response from Huion Official StoreJan 7, 2026
Hi Petko,
Thank you for your feedback! We’re delighted to know you’re enjoying our product, and we truly appreciate your 5‑star review.
Sincerely,
HUION Customer Support
LS
Lili S.
Very nice
Customer support is great, Emma helped me process the exchange for my drawing tablet since the one I previously bought was too big for my desk. The wait was a bit long but she still managed to reply through high-volume requests. 10/10
Response from Huion Official StoreJan 3, 2026
Hi Lili,
Thank you so much for sharing your experience with us. We’re truly glad to hear that Emma was able to support you through the exchange and make sure you ended up with a tablet that fits your workspace better. We know the wait during high‑volume periods can feel long, and we really appreciate your patience and understanding.
Your kind words mean a lot! We’re grateful for your trust and look forward to being here for you whenever you need us.
Sincerely,
HUION Customer Support
