Huion Official StoreReviews of store.huion.com

Prompt response to my needs. The problem was resolved quickly and the missing item was delivered to my address on time.

While my problem ended up being simple the customer service were patient and very helpful.

Derek was incredibly helpful, and figured out in a few minutes what I had been agonizing over for hours.

Just wanted to give a shoutout to the support team at store.huion.com! Had a issue with one of the product, but they sorted out my warranty claim hassle-free. Big thanks to the awesome service agent Derek who helped me out! Thanks!!

I needed a cable to be send back, it has been done fast and nicely.

Huion Agent Derek was extraordinarily helpful and personable.He kindly led me to the discounts that I qualified for. He made the purchase a very positive experience after my rough attempt to get a used Kamvas Pro 16. Thank you again Derek. Best costumer service I’ve received in my life. I’ll be looking forward to my package and purchasing from Huion in the future.

The worst support and company policy I've ever seen in my life!!! I bought from Huion a USB-C to USB-c cable for my graphic tablet Kamvas 13. It costed 39 € and it didn't work. I contacted the support desk and they asked for a video (!!!) to show that it was not working, I did it and they told me it was their problem. I asked to fix it and they invited me to give back the cable, but the problem was the USB-C port of the graphic tablet that is not working not the cable. I sent them the invoice of my graphic tablet and they refesed to fix the problem because I bought it through Amazon. What is this??? A SKAM???? Is this really possible??? UPDATE: They contacted the production headquarter to check if they can do something about my problem. I will be glad to turno my review in 5 stars if something will change.

I appreciated that to be informed every steps of the ticket. They tried to do the maximum as they can to help me to find the solution.