Huion Official StoreReviews of store.huion.com

Very unresponsive I ordered a Huon Note on Saturday 16th March with expedited delivery . Have signed in to my account several times and the status has not yet changed from when it was purchased - still not packaged or shipped and I needed it within 5 days (as per your website). Have contacted support via chat twice and they always seem to be offline and have not yet received any email response either.

Esther helped me to solve my problems. Thank you!

That was absolutely one of the most clear, concise, and straight-forward experiences I have ever had with a customer service department. I guess I can't speak to every possible customer service experience, but at least the representative I spoke to, Derek, was extremely well-informed and personable. He was able to resolve my issue with cancelling my order and made the experience easy and stress-free when I had really expected it to be much more of a headache. I genuinely feel more confident in potential future purchases with HUION, knowing the company is so responsive to customer needs. I have no gripes or issues with that experience, and I hope any future customer service experiences I have to deal with go as smoothly as this one. Thank you!!

sehr kompetente und freundliche Hilfe per e-mail

I have ordered a pen display as a birthday present, when it arrives I realised I didn't order the 4k one so I request a replacement and offer to pay the difference. As online information says i need to submit a return ticket and I did immediately on the same day as the product arrives. However I received a little response every 2 days saying 'how can i help'. As I understand I need to send the return within 7 days, but just not possible to do that without the company offer more information. This is quite a bad experience, out of good will I ordered directly from the website instead of amazon, but I do not recommend to do that due to their services. I guess I will never get a replacement or refund.

I very grateful for how Derek handled the situation. Very professional and positive. Thank you Derek. It was a bit of a lengthy process. But Derek handled it well.

I ordered Huion Note as a gift, and thanks to Derek there is a chance that it will ariive in time

I ordered a light pad from Huion. It arrived on time and well packaged, but unfortunately, the power supply adapter was damaged for some reason. I contacted customer support to request a replacement, and thanks to Esther, they promptly initiated the replacement process.