Storage King USA Reviews | Read Customer Reviews of storagekingusa.com

Storage King USA Reviews | Read Customer Reviews of storagekingusa.com

Storage King USA reviews

724 approved reviews, newest moderated first

FERNANDO PONCE G.
Aug 2, 2016
Excellency
I am very ☺ Service excellent. I recomended
Report
Crystal O.
Aug 1, 2016
Horrible customer service
Rent somewhere else
Report
Elizabeth R.
Jul 29, 2016
First storage experience
Loved the attention and speedy paperwork of workers in the facility.
Report
Erin
Jul 29, 2016
They're Great!
Fantastic experience moving in. Tammy the manager was super helpful and very friendly. Will def recommend to anyone in need of a storage facility.
Report
Chris L.
Jul 28, 2016
Feedback on our first day.
The lady at the front desk (Coleen) was VERY nice and helpful. Unfortunately, the facility needs a lot of work. The one cart for transporting your goods to be stored has all 4 wheels damaged and is basically unusable. There was an old TV laying in the aisle to me bin which forced me to go around. We reported it but 4 days alter, it was still there. I noticed that the fire extinguishers were outdated (2015) which is a fire code violation in Wake County. If the price wasn't so great and the people so nice, I would have not stayed. The palce needs some serious maintenance.
Response from Storage King USAJul 29, 2016
Thanks for the feedback Chris. Additional carts have been ordered for your location and the other issues have been addressed as well.
Report
Greg G.
Jul 27, 2016
Terrible
Elevator out of order, no carts, doors locked, an hour early. Had to find another option on a Sunday afternoon. Do not use this facility
Response from Storage King USAJul 27, 2016
Greg, thanks for your response. We're very sorry to hear about your bad experience. It does appear the elevator went down this past Sunday but was repaired and fully functioning the next day. As for the other concerns you raised, Saturday and Sunday are our busiest days. It is rare but sometimes there are not enough carts to go around. We will be ordering more carts for your location to make sure there are enough to go around. Additionally, for the added convenience of our tenants we're looking to extend our operation hours to M-F 8-7 Sat 9-4 and Sun 9-2, starting in Aug. At Storage King USA we pride ourselves on exceptional customer service and attention to detail. Sorry we missed the mark during your visit, but please do not hesitate to reach out to us at [email protected] with any more questions or concerns. Thanks.
Report
Chayla B.
Jul 24, 2016
Great
Great service
Report
Joseph
Jul 23, 2016
I like this storage
Very good size and price
Report