Storage King USAReviews of storagekingusa.com

Terrible experience; we definitely don’t recommend them!! New ownership / management didn’t retain any of our info from past many years and other numerous management/ ownership turnovers. Required insurance that we were unaware of (on TWO units); that we did not authorize and most importantly did not need as our Allstate policies sufficiently cover off premises possessions. New management has refused to refund these erroneous charges; salt in the wound given how exorbitantly their rates have increased. We’re definitely exploring other local storage options after being treated so badly, haven been loyal customers of this location for so very long.

The manager I think her name is Angela she was so helpful and Made everything go smooth!! She's so awesome! The owner of the company should really be proud of her!! I'm going to tell my family and all my friends if they need to rent a storage warehouse to call Angela!! Thanks so much Angela!! Tom Fairley

Angela is awesome her customer service skills were fantastic!!!! Such a nice person. One of a kind for sure. Answered all my questions, helped with my storage needs, and showed me what size my unit would be with no problems. I sent some referrals to her with no hesitation. Signed : A HAPPY CUSTOMER!

My problem is not with the facilities, rather it’s with their billing. Storage King had purchased the storage facility I’ve had my things stored in for about 25 years. All of a sudden I was getting billed substantial penalties through notices sent to me. I called their office, and was told that my rental agreement was updated to include new penalties. I replied that I was never notified about a new agreement. They responded that they had tried everything to to contact me and let me know. I told them I was getting their penalty notices just fine, but not even an indication that my rental agreement was modified. They vehemently disagreed and claimed that they they could not contact me by any method. I hung up with them, and then quickly received a text asking me to fill out a Trustpilot review. No issue there! It’s obvious that they can contact me easily, but continue to claim they can’t. They wanted a review. Here it is. Thanks Storage King for requesting my review so quickly!

This the cleanest storage unit on the planet. And Angela is so easy to work with and very accomodating.

Service has been well. The immediate feedback and support is good in class! Feel very good as we start this journey..

It was a pleasure doing business with Storage King USA and obtaining our storage. Everything so nice and clean and new and so convenient not only in location but to access. A big thank you to Lisa Martin for her assistance in explaining all and helping us get what fit our needs. So nice to deal with great customer service.

Great customer service. Would definitely recommend to everyone.