Sterling, A First Advantage CompanyReviews of sterlingcheck.com

This company is horrible avoid at all cost I have been waiting on a background check for two months my company is losing money daily because of them and nobody wants to help me .. I can’t even contact them unless I email or talk to a automated system on thier website this is the most frustrating thing I have ever experienced and I will give bad reviews on every site until they complete my check I haven’t had anything on my record besides a speeding ticket 9 years ago there is no excuse for this

I have been going through a background check with Starling, I have been very responsive to the tasks they sent. At one point my employer asks me to get in contact with Sterling as they were having trouble verifying my educational background- getting in contact with my school, but they did not provide any email to contact Sterling. I called Sterling multiple times, asked for an email so i can share my school’s contact, but I never got an answer, I must have sent over 6 emails but no answer. Meanwhile my employer losing patience and spamming me with emails in order to get my university to get in contact with Sterling, AGAIN WITH NO EMAIL CONTACT or with an email NO ONE RESPONDS TO. This gives me a bad image for my employer getting them to think I am not responsive/efficient!

Poor communication. Constantly asking for the same information. They must use a workforce from abroad that works off a script. Shocking company and Uber should get rid. Wasted £42 for nothing in return.

Going through a background check like most people here, Mine took 4 weeks and had to be re sent. Zero communication, zero support, zero ability to ask what is going on and why it takes so long. I went through the process 4 years previous and it took 3 days, since then all I've done is gain a degree, so I struggle with why it takes this long, and I still have not heard back.

I've been trying to get hold of someone at Sterling for days now. The first time I used the call back approach. No one called me. The next two times I waited on hold for over 30 mins each time. With no answer. I could hear someone clicking a button to keep putting me on hold every 10ish mins. Personally I would never use this service if I was a business owner.

Receive the application to fill out the forms for my background check. No password was provided when I created a password it was rejected by the system. I had to reset three times before it finally worked. While filling out my information for the application the software was very slow lagged very hard and constantly asked me to fill up the same thing repeatedly without indicating what. I have gaps in employment and when I tried to indicate those gaps it constantly rejected the way that I try to enter them. Then when trying to reach out to the staff regarding the issues with the software there was a whole convoluted way of reaching them through contact us or you could call them and I hate calling people unless I'm getting paid for it! worst company ever!

I'm not sure where Sterling's workers are based but they had trouble understanding some of my employment history. I worked in Northern Ireland for a branch of an Irish company, but they flagged as a mismatch that it was a UK address and P60 tax summary provided. Northern Ireland is part of the UK so there is no issue with this documentation, and the employer was structured on an all-island basis so was an Ireland registered employer. This wouldn't be confusing to someone with local knowledge but is tedious to have to respond to as a candidate (and the way their email was worded would have been seen insensitive by some).

It appears Sterling has operational issues. They asked for the same information twice as their system seemed to have "lost" it. First time I did it on my computer but they only did half of the background checks they were supposed to, but apparently "lost" the rest of my sensitive personal information, and tried to tell me they hadn't actually collected it. I filled in the form, so I know what was provided. They asked me to do the exact same online form a second time. I tried to complete it using my phone as by then I was travelling and without a computer. The form would not allow me to enter a street address on my phone and thus advance through the screens. I had other folks in my group also try thinking maybe it was just me. It was not. Sitting with folks having dinner in a restaurant when they called. I offered to give them the info needed to complete the background check over the phone but they wouldn't or couldn't do this.