Sterling, A First Advantage CompanySterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Carolyn S.
I have been waiting for 15 days already with no resolution. I have called Sterling several times and they say it’s complete. HR says differently. I have done a lot of work on my end to ensure the information was given. I keep getting the run around from Sterling. I am awaiting clearance and it is extremely frustrating as they do not give the correct information. This has been incompetence
Kisha
Been 2 weeks for the self enclosed form for a 30 year conviction. No way it takes that long. They need better team to get people working ASAP.
Jessica W.
The company is just a complete mess
Russell B.
Incredibly disorganised. The whole team constantly ask for the same material. I have sent the same documents several times over and over. It's been 2 weeks with almost no progress, this has delayed my start date.
Tasso K.
Horrible company just want to take your money. My results came back not clear and then after waiting they wouldn’t refund me the amount I payed. Lady was very inconsiderate. Don’t use this company for your back checks.
Jack E.
The worst and most diabolical website and company ever to exist. Never use this they just want ur money and waste your time. Whatever you’re trying to do like apply for a job online or bank it’s genuinely such a rip off. This company needs to go bankrupt ong.
Dee D.
Sterling background check is the worst experience ever of a background check company, they very incompetent, I had to redo the form many times for a job and they had to rely on me to give them information and addresses and phone numbers of the companies that I worked for in the past, I found them very useless that I had to do my own background check for them.
Jenny L.
Awful. I’ve had to submit forms via Sterling for 2 jobs so far. They drip-feed requests for information instead of being clear about what they need in one go. Without exaggeration I’ve already spent 2 hours filling out initial forms, then received almost 20 emails so far asking for odd bits of info. Often having to resend things I’ve already uploaded. They often ask you to send documents containing sensitive personal info (e.g. passport and financial details) via email with no security or passwords. Finally it just looks so unprofessional, no branding, banners or logos in the emails so they look a lot like phishing scams. One of my references actually contacted me to ask if it was a scam before they clicked the link in the email. 4 weeks and counting since this process started, with no end in sight….
