Sterling, A First Advantage CompanyReviews of sterlingcheck.com

After reading some bad reviews I was anxious but then I had a good experience as a new hire. In 2 days and half I was cleared. Even after the first day I chatted with them to check the status and they told me exactly what is remaining. I however uploaded everything during my consent to expedite it, paystubs from previous jobs, 1040 form, college degree, so I think that helped somehow

As a job candidate, I dealt with Sterling in 2018 and now dealing with them in 2025. They were super slow in 2018 and still slow today. Background check submitted in April and I’m still waiting. I immediately sent them all the education credentials and W-2’s they requested. They’re just super slow and will constantly change your ETA date of completion. At this point I got another job offer, but when I saw they also use Sterling I’m still job hunting. At this point, it’s best to get hired by a company that does not use Sterling.

I would rate this zero stars as all it does is lie to you, they take your money and say they will be 12 to 15 days when it has been over 2 months these frauds have cost me 2 jobs and taking myoney for nothing.

Calls are recorded for quality services. Well, service is absolutely crap. No person answers, all automated. If you know your parties extension press, etc I was never provided an extension number or a comprehensive report on my back ground screening. I was left with a lot of guesswork work. My SSN screening came back "unperformable" without any reason why this was. Navigating the phone prompts was a nuisance and so was the online bot service. (I understand this is a new trend for non person interaction). I did get a voicemail after endless calls to their directory; a challenging tone, questioning why I would give a zero star. You qualify for a zero star because trafficking people's info for profit" and then not satisfying the consumer needs is a Zero!!

Hopeless. They contacted me about a former employee by phone. So far so good - I provided them with my e-mail adress and double checked they had written it down correctly. Next thing they e-mail the company's generic e-mail account (rather than me). I respond - it bounces back. I try responding from a different account - it bounces back again. I call them and they give me a different e-mail address to use. Then I get another e-mail to the company's generic e-mail account. I am not going to reply again.

They have been processing my background check for a month. It’s still not ready to this day. They allowed me to come into America because I was promised that an express tag would be applied to my check which would ensure that is ready by time I got to the United States. However I’ve been here for 4 days now, I have to be staying in a hotel as I can’t move into company housing without a clear background check and they are asking me for all the documents that were previously submitted and accepted. If you want to be stressed out and taken for a fool, use Sterling, that’s the only thing this company guarantees. I’ve never come across a business and a set of associates so unprofessional. They lack empathy and integrity.

Repeatedly didn't read or lost emails and accused me of not sending them. Or didn't even bother telling me that had lost them and just held up the process, and told someone else I hadn't sent them.

They used to be efficient, but ever since they got acquired by Sterling, their service started becoming lame and disorganized. very disappointed to them now.