Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Sterling was bought out by First Advantage and has become the WORST background and drug testing company. They should be embarrassed by the customer 'support' they offer. If you like waiting on the phone for 30+ minutes, getting no solutions, your background checks and drug tests taking weeks to come back, then this is the place for you!

I'd rather catch the plague than have to use again.

Awful customer service. We had a great experience until about 2- 2.5 years ago. In the past when we had issues, they would be addresses. Now it’s continual. All of the agents are offshore and candidates are left without assistance so much of the time. In addition, they consistently make mistakes on the billing. Not sure why they changed their business model, but its not working!

Randomly messaged me asking for internal contact details and company information. Nothing in the email looks or sounds remotely trustworthy; nothing in the email gives the recipient a method of verifying the legitimacy of the request. I have never before been contacted by someone asking for a reference, but without naming the person. Instead this was "We are contacting you, on behalf of our client to verify the employment of one of your former employees" - dodgy as hell. Looks like a phishing attempt - if they are legit, why don't they just call the company and find who they need to speak to? Or why don't they include the information they want to verify? If this is real, it's just plain bad.

I am dissatisfied with the service; I connected my account to Uber Delivery and Sterling received all my personal details as well as proof of my right to work in the UK, yet they rejected my application. I’ve been waiting for a response for three weeks; I was getting positive updates, but then suddenly they claimed they were missing a document—one they had actually already received from him—and now I’m completely stuck because I can’t start doing side work for Uber.

These guys are not trained professionals, their work is that of just a bunch of lemmings in an office doing the bare minimum. Their customers support department may as well be considered “the customer hindrance department”. I was on the phone, careening towards an hour on the line after being transferred 5x before these batches of cookies decided to hang up on me. Normally I would not care, but I’m on a deadline on a background check with my career dangling by a thread, and they metaphorically spit in the face of that fact. Check the rating here, BBB, and beyond.. they are horrible. No amount of money nor hiring will help these folks, they should just close up shop and call it a day with how much of a lost cause they’ve become. If they can’t support their customers they shouldn’t be in service, and it seems this statement is long overdue by the amount of negative comments supporting this.

HORRIBLE! They wrongly could not find my DL, took longer than care.com frame time. Now, one blame another and My profile is closed. I suspect they are based in India. This company should be abolished alongside with all american companies that uses them. Seems like they mess up ALL THE TIME. They laugh when you call, asks for 48 hours then starts the BS all over again.

Joke of a company, don’t even tell you if they reject your background check. Been waiting over two weeks out of work only to get told I have to do my background check again as my finger was in the corner of the picture. You’d think having only one job would mean you couldn’t mess it up but this company managed it