Sterling, A First Advantage CompanyReviews of sterlingcheck.com

1. Their form is a joke, they can't even specify properly which documents are mandatory and which are optional 2. They then keep spamming you with emails for the so called "optional" documents which suddenly became mandatory 3. Most incapable and poorly trained employees I had to deal with, probably ever, they do "background checks" in countries where they don't even know the simplest rules and regulations and ask for the most absurd things and don't have the capacity to understand that not all countries are the same in terms of laws and regulations An absolute nightmare to deal with them!

Horrible platform, horrible customer service. You will never be able to contact them. In addition to making several mistakes, it is impossible to resolve issues.

Drawn out process with incompetent staff

Sterling background check had me jump through hoops, waiting over a month for results. Claimed 7 days. Meanwhile, my potential employer planned a start date. Sterling requested employment verification on a background check! Employment from 7 years ago in another state! I gave exact information and they never checked any of it. They made my background check ten times worse than anything I've ever experienced. I waited a month for their fraudulent dates, charges etc from 15 years ago! They didn't even try to verify. I know because I speak to my previous boss in South Carolina EVERY DAY. Meanwhile, I put in my 2 weeks at my current (now previous) job... Thinking I'd be working soon. Regardless, they've more or less starved a family of 5. Beyond upset. Their customer service claims a day to respond to emails. It takes at LEAST 7. Just heartbreaking and I don't want others to have this experience. Sterling is not a good company. Nor does it employ any good caring people. Thank you for your time.

Sterling is the worst background check company I’ve ever encountered with. A job I used them to do my background and they send the job back completely wrong information that prevented me from getting the job. It’s even took them a whole 30 days to complete a dispute case. It’s was no apology or anything. I’ve just completely lost out because of the bogus company!

I have no felonies. No charges ever. I gave them the paperwork on my name change with exact dates. Start mid March. Now turn around says end of April. Extended date 3 times now. I need to work and make money. Not keep waiting on something I could google and have done in 5 minutes for a dollar. I told my employer if I don't get an answer from them or notice that it's done I will leave for another company and its all Sterlings fault.

Wasted 40 hours over a few weeks time on website trying to enter past addresses & employment. Finally Sterling told me that no info you input is saved & you have to enter all your info within 15 mins or you get logged out. (with no message telling you what happened) Horrible website. Don't bother wasting your time like I did:(

Anytime I apply at a company that utilizes Sterling I give it a week and move onto another job. If you have lived in numerous states I suggest doing the same as I have had Sterling get back to me more than two months later! Ive had other companies perform higher Tier NATIONWIDE Background Checks in less than 60 seconds so take that into account as anyone using Sterling is attempting to save money, not saving money and doesn’t care whatsoever about your well being as a job candidate. Background checks are useless to begin with. Some people have spotless background checks and still are let’s say, the worst of the worse kinds of people.