Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Received a random email from a company I'd never heard of requesting a series of personal information it would be a very bad idea to pass out to a stranger. Turns out it was sterling, but using a different company name. Absolutely bizarre interaction, told them to sod off.

The most incompetent company I've ever dealt with. The verification process is a joke. They're unable to verify anything except the most basic cases - they can't even find the foreign university website to check my diploma. The communication is insanely slow - it takes them 10 days to respond only to ask me the same question which I've already answered previously. Complete waste of time.

Sterling only started contacting me for information after two weeks. I have international employment experience in Hong Kong, and they didn’t know that Hong Kong and Mainland China are two separate jurisdictions governed by different authorities. After a long delay, they incorrectly asked me for Government ID from Mainland China. They were also unable to verify a well-known company in the U.S. They tried to call my former manager but couldn’t reach her because she had immigrated. And just because of that, they flagged my prior experience as unverifiable.

The biggest pile of rubbish that ever existed Had previously submitted my documents for DBS check before a buy out of Deliveroo, all my existing documents miraculously disappeared and am being forced to use a system that cannot even recognise a UK postcode Rubbish rubbish rubbish

Worst ever experience. I had already supplied a lot of the information required to my prospective employer. Then had to upload a lot of this information into the Sterling program. The process took 3 hours initially. I am certain they had all the information they required. Then more emails and requests followed to the point of harassment. I am still receving emails demanding information I know I have supplied. Honestly this process is supposed to streamline the vetting process but honestly it has made it harder.

Over a month to get references sorted. They had limited understanding of contractors and writing to accountants etc for references. They have written to banks I’ve worked for, umbrella companies, agents who got me the contracts, (well they said they have but when I call them they say they had no emails at all from this company) HMRC information PAYE given and they are saying I’m not cooperating and now want bank statements. I’ve ruled out joining a pension company on permanent basis as it’s been 4 weeks and they are still nowhere near getting references done.

The most dreadful and infuriating platform ever! Absolutely nerve wracking! The user journey is horrible, the form is spectacularly bad (no error message, it doesn't save, it blocks you, you don't know why...). So then, trying to call many times yet the line doesn't even work!!!

Such a crappy experience. I've never felt so upset. I have no clue as to why these people are in business with such a crappy software they use for their app. Makes it impossible to enter dates and the names of employers. The only way I managed to submit a damn thing is by lying just to get past their stupid flags. On top of all that, when you call their customer service number; they say please reach back at normal business hours. It's 10:40 Am! What the hell is wrong with you people? Trust that Trust Pilot. I swear by Heaven's footstool and by God himself that my experience has been an absolutely atrocious one.