Sterling, A First Advantage CompanyReviews of sterlingcheck.com

While attempting to complete a background check, FirstAdvantage-Sterling has taken over a month to complete their investigation for the State of Ohio and Butler County, OH. After numerous attempts to get background check escalated, I had to do the leg work (via phone) to provide them with phone numbers to Butler County and its Municipalities. Once that was sent to them via email; they then turned around and said they couldn’t complete the State of Ohio. The result of their delay has caused me to experience eviction from my residence because I was unable to give a reliable answer as to when I would begin work due to their inability to conduct/complete their background investigation.

I would give 0 stars if I could. This is the second time I’ve had to deal with this nightmare company, first time was early this year and I lost a job because of them. I was offered a job at a national company in a call center, Sterling background check took 34 days to complete. By the time the check came back the company had rescinded the offer and wrote me off basically. Now fast forward to November of this year, filled out paperwork for a background check on the 10th, now at 38 days with no response, called them today and they tell me January 2nd now, like 56 days or so to complete. I’m sure this offer will be rescinded also. For comparison, I also work part time for an airline, had to have 3 separate background checks (airline, airport, and TSA (FBI background)) and those all were back within a week. Sterling is a horrible company and should be shut down, First Advantage should have never bought them!

Sterling failed me .Just so say i was admitted to hospital yesterday by the mental health team . I had a medical paranoid episode. That was exasperated by banking and being a victim of online fraud plus being hung up on by sterling for ko reason and no call back from them .they was racist to me to .To close my account on these circumstances is a violation . I wish to rise as a complaint because I feel this is discrimination. I have the mental age of a teenager as explained to me by doctors. Your additional support was way to inadequate. I should not be punished for your failling s or short fall s . So this is a fresh complaint. I am deeply sorry for what I said but I was having an episode along with a mental breakdown. To say you support people struggling with mental health is a big lie . Because you just slammed the door on me . Respectively. I will pursue under a litigation solicitor on a no win no fee basis. But this doesn't takeaway the fact that I m deeply sorry . It s only though the abuse I suffered as a baby and a child growing up that s a affected my mental health that s why I suffer with p.t.s.d . If workers were trained properly to deal with mental health customer s and actually Reed the additional how to support customers notes . We wouldn't be here . So I dont see this situation as my fault. And I have the medical evidence to proof such

Services are slower than every other service provider in the industry. Customer service are just call centers with limited information. Cannot reach anyone with any real information. IF A COMPANY HAS THIS AS THEIR SERVICE PROVIDER RUN! These people are not the way to go!

there website is absolutely diabolical and is a perfect representation of how incompetant they are. thanks for making an laready stressfull situation ten times worse.

Worse experience ever for a basic DBS check. I have submitted my form on 31.10.2025 and still haven’t received anything related to the check. I have reached out to support and they keep saying “it was escalated to our internal team”. But nothing has been done. They say 24h to 48h for them to reach out but nothing. Very frustrating and very disappointing service…

Worst experience ever. I had gone through a number of background checks over the years, never had a slightest issue. First time I’m being vetted by Sterling - they keep coming back for more information. Just got another email from them: their concern that dates of my rentals overlap! Yes, guess what? It happens! Some people allow themselves a few days to be on a safe side during house move!

If it was in my control I don't even put a one star on that company, this company is nightmare, they are taking ages to see the documents and there are not even proper response to that and there is no proper even a website, these people are disgusting who are handling this business,like waste of time , it's been more than a month my documents are still there on pending and they don't even respond, we should crackdown against these kind of contractors, that are sitting in Asian countries and destroying the time of people and mind peace