Sterling, A First Advantage CompanyReviews of sterlingcheck.com

My background check was supposed to come back february 6th and then was changed to the 13th then March 5th i ended up not being able to get the job because they took so long on my background.Check.This is the worst background check company.I've ever dealt with The new job that I just got there background check on a different background check company took two days !! Any company do not go through Sterling.Let me repeat that again.Do not go through Sterling.They completely are garbage

So upon receiving an email from my employer I went ahead to complete my background check, I've uploaded my passport and then it asked me for a face scan which I attempted 3 times. My passport photo is identical to how I look now but the system failed so then my background check was put on a hold. It's been in hold for over a week and I've attempted to contact Sterling (first advantage) and also my employer to sort it out and issue a new background check OR reset my current one. They keep trying to pass the blame and saying it's been escalated but nothing has been done and I'll be put offline and unable to work tomorrow if this is not fixed or resolved. Utterly useless

They fail my background check because right ID not given at the time. they could have asked me but they send the report order to client for ID not verify. How unbother and unresponsible this company is.

Horrible business! They took over 2 months to run my report and NO ONE is based in the USA. All overseas people who can barely speak any english at all. Totally disorganized and a shady business. Shame on this place! I would highly stay away from here. They are horrid and a nightmare to deal with.

1 star. I experienced an extremely prolonged and mishandled background check process that lasted months, with repeated timeline extensions and inconsistent communication. I was repeatedly told the delay was due to a court records check, even though the Virginia State Police confirmed multiple times that everything was complete. The lack of urgency and accountability caused significant financial hardship and ultimately contributed to the loss of the job opportunity. This process was unacceptable.

This company was horrible, coming back to me multiple times for info that every single other background check service did in the background. Worst part? They said my background check failed "on the client's end" like that means something. I've NEVER failed a background check before, and checking Reddit, there's plenty of people coming out to say this company is a NIGHTMARE. I'm exercising my FACT Act rights and receiving my completed background check for myself ((you have to ask the AI (!) chatbot for it)) but these people are the worst bunch of mishandling idiots in the background checking world. AVOID AT ALL COSTS. you SUCK, SHANKARA

I have turned 18 not too long ago, and all the dbs checks are hard to do at this time meaning I need the support. When I called the support line the worker was very very rude and wanted to end the conversation as soon as possible and she was not patient with me. The worker also couldn’t understand the words I am saying and showing signs of not wanting to speak or even work. Did not get help with my issue and did not get any assistance what so ever!

Terrible experience. Paid the money and then they told me they could not complete my application and I needed to go to police station and get a list of convictions and report and get them the info . lol so they can give it back to me. Ridiculous and dishonest company. Wasted 60 bucks for nothing.