Sterling, A First Advantage CompanyReviews of sterlingcheck.com

It pains me to give them even ONE star. If one takes a medication for a legitimate medical condition (with a legal Rx from their Physician) clearly YOU KNOW you're going to test positive for XXXXXXXXX -- before you ever take the FREAKIN' blood test! So this should be a simple matter to resolve, correct? IT IS NOT WITH STERLING! Their website interface/portal is poorly designed (I know because I create websites) and an applicant/prospective employee has ABSOLUTELY NO ABILITY to upload DOCUMENTS securely and privately to them. There is NO MESSAGE feature or other way to send information to them. This should be a standard feature for ANY COMPANY dealing with HIPAA privacy matters. Their MRO department will CLAIM they tried to contact you, but if you research EVERY MISSED CALL on your phone from the time you took your blood test to the time they posted your reports, you will find THEY NEVER EVEN TRIED to contact you via PHONE, EMAIL or even their own Web Portal. Leaving a message in one's voicemail would have been a nice gesture by their MRO Department, but apparently that's too much trouble for Sterling. Apparently you CAN CALL them and get some results AFTER THE FACT, but PHONE CALLS do not leave a paper trail and are an inefficient means to exchange information. Email is not secure so that leaves us with their "https://" "secure" website as the best means of privacy related communication. Too bad that method is a ONE WAY STREET when it comes to Sterling Talent. Fortunately and personally I don't care about privacy regarding this particular medical condition, but there are those who do. UNFORTUNATELY this whole FIASCO has lost me at least a week (perhaps more?) with my new employer's hiring process which one could theoretically translate into a REAL DOLLAR VALUE based upon a given wage rate and hours. Reading the reviews here, this company looks like "low hanging fruit" for a CLASS ACTION LAWSUIT on behalf of the posters herein. Where's a good Lawyer when you need one? Disclaimer: No my LG WebOS TV did not write this review but it has it's own Email address and I used it to remain anonymous.

Literally costing me a job. Everyone I can contact tells me something different as to why the process is taking excessively long and why I'm doing their job for them. Requesting W2's and other vital information over an UNSECURED email. If the company you're going through uses this horrible background service provider, you'd better have a backup job to pay the mortgage or put in your two weeks after they (or you doing their job) have completed the job. I've never heard or dealt with a more incompetent company to make a phone call to the DMV. Three days after they get the release form to look into my driving record, they tell me it will take up to 10 more business days (not including Thanksgiving) AVOID AT ALL COSTS

Absolute nightmare!!! Avoid at all cost... They took all my information in order to start work, now I cant even log in to the web site or get through via phone number! No answer after many days...Still not working.

For the background check, they said they contacted with my former company - there were no employment record - however, when I personally call to my former supervisor, he said he did not receive any calls regarding my background check. Basically, I did all my background check to complete the form. Sterling is a scum and unprofessional company. One day, you will pay what you did to all people that had the same problems with me.

Can I give a negative #? It has now been 2 weeks and they have asked me for me to complete verification with my last 3 employers (12 years of W-2s) now they are asking me for a HS diploma from 1985. So I can only ask what have they accomplished other than possibly running a credit check? They have basically sat back and collected their fees but have accomplished nothing. I can call the credit reporting companies for a credit report, and the state police for a criminal check and that would take @ 48 Hrs to get a response at a cost of less than $50. So my question is how much are they charging and why are they non responsive to do anything other than waiting for the client to perform all of the work themselves for this company to put their logo on the information that you provide to them. It has now delayed a start date for a new position for over 2 weeks. am I able to charge them for the lost wages due to their incompetence.

I had to complete my own background check by finding proof of employment that they claimed they could not find. However, when I researched my former employer’s website it was noted that Sterling had checked this employer. In addition, I did not receive a pre-adverse notice. Finally, they went back to 1995 to search records for an old conviction. Their practices are sloppy and discriminatory. I’m certain they have ruined many lives who have worked hard to get an education in order to get a job and get ahead. My next step is to contact a lawyer and my state representatives.

Very unprofessional and for sure liaer. Had to go through educational back ground check they wanted me to call the university to release information because they said they tried and could not obtain it even though I signed for them forms to do that before, so I called the university and the university said no one called and this kind of data go through an agency called aquadata so called aquadata and they told be that sterling has to deal with them directly and I can only get a student transcript. So I called sterling they said OK just send the transcript which I did. Then after 2 days they called again to check on my international high school diploma. I explained to them that since I had university crdites in US and Canada they should automatically consider that I had high school diploma but I have my diploma and translation transcripts and I will email them. After many days of waiting and delays called to check on case they said waiting on lanuguestic specialist I said why I sent you also the translation from the ministry of education. They don't look they know what they are doing but they gave a date when it will be done. Called after that date they said they trying to call the ministry but no answer and they kept saying that for 10 days until some one told me they never handled cases like that and this number they calling they Google it and they don't know what to do from here on unlike other educational institutes who has there contact channels and data base. I am losing this job because I have been told that this a time sensitive process and I quit my first job because I signed the job offer for this new job that's asking for the background check.

Like many others here I wish I could give them a 0. Absolute garbage. They could not verify any of my employment or education. I literally had to do all of it myself and send it to them. And it was super easy for me! I’m 100% sure they didn’t even try.