Mr Raymond K.
Great Service
I found Sterling to be very professional. The customer service advisor I spoke to was very knowledgeable and thorough.

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mr Raymond K.
I found Sterling to be very professional. The customer service advisor I spoke to was very knowledgeable and thorough.
Zizza L.
Unis was very nice and helpful! She made my experience a good one!
Julie N.
This company is the WORST. Not sure how they can remain in business with the questionable things that they do in the name of background checks. After the HELL they have put me through, I decided to do some research on their company. And, WOW, there is a law firm who does nothing but accepts lawsuits on a contingency bases, from those who had losses due to Sterling's actions. There are even class action lawsuits against Sterling. I would suggest those who have lost job opportunities or have had their personal information compromised because of Sterling to seek legal advice. This will help others in the future as well.
Ueliel C.
This is the WORST background screening company I have ever seen. I'm glad I don't need the WAH job I was applying for, I applied to try to catch up on bills because of the COVID pandemic with layoffs and paycuts in my home. I have been working at home for over 15 years and this company is the pits. When the company sent me an invite to work with them and I saw Sterling was the one doing the background screening I started to not even do it when I saw them. I am a rehire at this company and have worked for them before. Sterling is requesting that I send them more information about a Job that I retired from over 20 years ago. A background check is not looking for my w2's from 20 years ago nor If I really graduated High School and I am in my late 50's this company is a joke. And I only hope nobody was not hired because of this sorry company. If you were I am really sorry. Luckily this was going to be extra income for me so I don't really need it and I'm not going to send them my personal info over the internet. These people are horrible and said company need to find somebody else to do their background checks. I have a few companies that I work for and I have had several background check done successfully. Before I retired I was a bookkeeper/accountant on my Job and they screen me from top to bottom. I have had to do drugscreens and background check with other companies and I don't have a problem with it and they did not put me through the wringer and make me jump through unnecessary hoops. This is crazy what they are asking me for.
Garrett O.
We have tried others and they just don't seem as thorough, and seem to take longer. even in this recent mess with the Covid-19 the work continued because employee security is essential.
Detelin E.
Sterling provides an efficient and effective service. Plus, their representatives and very courteous and helpful. Strongly recommend!
Scribble G.
Repeated emails, with asking same information over and over again. Read below and you will see similar complaints. Tells a lot about this company and companies enlisting their services.
Frederikke C.
Sterling staff is exceptional and the company's customer service is impeccable.