Sterling, A First Advantage CompanyReviews of sterlingcheck.com

While I cannot remember the name of the representative(s) that assisted me through this process, I remember, distinctly, that each one made me feel like a human. The background check process can be quite stressful and the representatives that assisted me never made me feel as though I was trying to "hide something". They were thorough, while making the process as simplistic as possible. I didn't feel like I " i was in a fight". Thank You Ladies and Gentlemen.....

I got my intensive background check with Police Force in the 80’s to become a dispatcher so I never had to deal with who did it but dealing with Sterling is my first experience and your employees are helpful, resourceful, knowledgeable, and professional. Thank you.

Great customer service and communication

Serious waste of time. Asked very thorough question which was good. I was happy to answer all and even supply all documents requested even though they wasn't that easy to get hold off. After all that they refused my account asking me to check my credit score (Which is outstanding) or applied i might be investigated by a fraud unit(which i am not!).

I have not yet completed the screening process, but Alex was so kind and helpful when I ran into questions entering my information.

They are completely clueless in all aspects of what they do. I completed their ridiculously extensive paperwork in as much detail as possible. They then return to me 1 week later asking me to give consent to my old employer for a reference, and to my university. That's fair enough. I do it straight away and within a day i have got responses from both my employer and univeristy confirming all information needed. They then proceed to ask me my exact whereabouts in August 2017 which i stated i had finished uni and was living with my parents for a month before starting my new job. They demanded paperwork to prove that i was living with my parents, i had to explain multiple times that my parents never got me to sign formal documentation to prove i was staying at home but they just wouldnt have it. Absolutely incredible. Then two weeks later, 1 day before i'm due to start my new HR department contact me asking why i havent filled out the paperwork for my employeer and University reference (which i did 2 weeks prior). I proved to my new employer than i've done everything i possibly could and it's just the complete incompetence of Sterling to do even basic tasks that is holding this process up. In summary Sterling are absolute incompetent cowboys, god knows how much they get paid to be so useless. EDIT: it says they tried to contact me, i can ensure you that they havent, not via email, post, phone etc.

Prompt Service

My agent was not able to help me, and I had to figure it out myself