Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Very Good And Responsive To My Questions and very easy

Very helpful and nice people

Prompt and very efficient, thank you

Update: after managing to get hold of someone today the customer service I received by Charlotte today was again very good. So it seems the service is hit and miss. Overall my issue has now been mainly resolved. Original review: Initially I couldn’t fault the customer service the person I spoke to originally was helpful and polite although I was put on hold for ages. However I did decide to cancel my insurance the day after deciding it wasn’t the company for me due to a variety of reasons. They had apparently dispatched my black box already and told me to return it immediately for a partial refund. Days after it should of it still hasn’t arrived. My main issue is I have phoned 3 times today and spent over half an hour each time on hold just to be told to phone back at a different time. It is proving impossible to get hold of the department and the other people I have since spoken to have been rude and dismissive.

Very user friendly process. Had a question about how to select additional reports I thought needed to submit. Contacted Sterling by phone and the Associate I spoke to initially couldn't access my account using the company code I gave her so she couldn't answer my question. I sent an email explaining the situation and received an immediate response with the answer. Slight inconvenience but no problem. Overall good experience.

They advisor was helpful, polite and informative although couldn’t answer all my questions regarding compliance

A company that makes everything so that the process is hugely bureaucratic and painful. I had to undergo their "check". They were not able to contact any single company on my resume due to "we exhausted all possible attempts". Well, maybe they should call during Canada business hours instead of their local call-centre business hours which seems to be somewhere in India (based on what my contacts at previous company have noticed). They also do not understand very simple difference between being full-time vs being a contractor. And they clearly are unable to read English text, as they wasn't able to understand the documents I have sent them based on their request. Their communication is a non-sense being sent by a bit. I asked some questions and every time I received some templated answer.

I called to ask for some clarity around some missing background check information Sterling e-mailed me about. The person I spoke to was very helpful and gave me the information I required.